When to call service and not your salesperson!

When to call service

I wanted to pass along something that happened to me recently, which really pointed out the knowledge gap between salespeople and service personnel, and when to call service!

I was trying out a new electric model, BMW‘s iX, and of course I had to ask about how to get at the key hole in case of the key fob battery dies. I was talking to the salesperson at the time.

Once we determined and demonstrated what the process was, he happened to say that it it was so much easier than another model, where one ends up scratching the paint!

Now I immediately knew that there was no model in the related line up that would ever see paint damage when getting to the key hole. He walked me over to one, a 5-Series, and I had the cap hiding the lock cylinder off in a single move. See the instructions here.

The point here is that he had clearly fielded at least one call from a customer trying to get into his or her car, and neither of them took the time to talk to a service advisor.

This is not exclusive to BMW at all, so regardless of make or model, this was a time to call the service department!

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.