Tesla Model S Incident We watched with a good deal of fascination the running battle between New York Times reporter…
Who's Problem is It? Company’s Problem or the Customer's Problem. A recent headache we had with an online service prompts…
Least Distracting Typefaces In late September, 2012, an item reported by Automotive News stated that a group at MIT (the…
A New Car Problem It is an odd conundrum. Car dealers desperately wish that all drivers understood everything about their…
Automakers' Education Dilemma Drivers and automotive service personnel are often very different animals. But they share one trait. New technologies…
Is There Any Value in Current Dashboard Symbols? Recent discussions in the automotive press (since deleted) have railed on the…
Keyless Ignition Headaches The development of hybrid vehicles all but required a change in the way a car is started.…
DOT Guidelines The recent U.S. Department of Transportation (DOT) release of its guidelines on the topic of distracted driving has…
Multiple Light Syndrome This has been a difficult topic to write about. My goal is always to explain an automotive…
The Knowledge Problem There is a serious automotive knowledge gap dividing dealers and drivers. According to the National Automobile Dealers…