Tag: dead battery

We just dropped another new Mercedes Benz video

Mercedes_logoMercedes Benz video

We just added a new Mercedes Benz video to our YouTube channel. It is specifically for 2016 and newer models with a dead key fob battery and in many cases a hidden key hole. Models covered are EQB, EQB, GLB, E-Class, EQS, E-Class, Maybach EQS, S-Class, EQE, S-Class, C-Class, AMG, GLC and CLE models.

GLE and GLS SUVs and 2024 and newer G-Class SUVs are covered in a separate video.

All these models use a back up location at the front center console storage area. They vary a bit but tend to be in or near a cup holder.

S-Class-Door-HandleBut the primary reason for this update is to cover getting past two new door handles added since 2022, including the one seen here.

We’ve added the video to our Mercedes Benz video page, which now features ten videos. You can find them all here at this link. The new video can be seen here.

Remember to replace the batteries in your key fobs at the first moment you see a warning on your instrument panel!

Smart Keys or Intelligent Keys, or Access Keys – or whatever the manufacturer of your chooses to call them – that let you into your car and start it with just a touch use up their internal batteries at alarming rates, catching busy drivers unawares – even though the car had tried to warn you.

Our goal is to help you feel safe – and keep you moving or get you moving if at all possible – rather than leave you fretting whenever your key fob stops working. The instructions for getting into and starting most keyless start cars can be found on our pages – without roadside assistance.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2024/09/we-just-dropped-another-new-mercedes-benz-video/

Recall GM Coupes Before Someone Else Dies!

Trapped in an XLRAn Actual Death Trap

Yet another cringe worthy headline showed up on Twitter recently (September 2018). A man trapped in his car because the battery was dead. And for 14 hours. He was very, very lucky that the car wasn’t outside in the sun, or the outcome would have been very, very different.

This one hits home for us because of another incident several years ago that prompted this article on this site, but in this case, a man lost his life. So, all this needs a more thorough examination.

The problem is finding oneself locked in a car that has lost its power. It is a direct result of the move to all Cadillac XLRelectronic everything, right down to the door latches. It is also the result of very, very poor design.

Both of the incidents involve GM Coupes: a Chevrolet Corvette and a Cadillac XLR. They feature these flush door handles with a electronic button inside this opening that unlocks and opens the door if the key fob is present. If the power is lost when inside the car, the electronic button on the armrest no longer works, and while there is a back Corvetteup option, it is not remotely obvious and effectively not intuitive.

Where’s the Release?

The back up option is a mechanical release handle on the floor below the door, not on the door where any typical human would think to look. In the most recent episode, the owners manual was missing from the 12 year old XLR, which is all too common in older vehicles. And he didn’t have a cell phone with him, or he surely would have been out of his car much sooner.

In the previous incident, the gentleman had gone to the car to check on his dog, leaving his cell phone behind. Relatives reported that there was evidence that the man was looking through the manual for help when he succumbed to the heat. He and dog passed away.

It is far too easy to blame the victim here. It is true that they were not familiar with the feature. Both cars were bought used, so expecting the seller to go over more obscure features is wishful thinking.

Age Again?

It is also way too easy to blame age — the men were 75 and 72, respectively. This is when I point to an incident relayed by 20 year olds. Their friend had bought a new BMW. He then let them in the car to check it out and locked the car from the outside.

The joke was that there was no way to unlock the doors from the BMW Inside Lock Switchinside. I immediately pointed out that there IS a way out — just not where you would expect to look. The unlock button is placed in the middle of the dashboard, and the entire group was clearly unfamiliar with this quirk in a BMW. And it belongs exclusively to BMW.

Age is NOT the issue. Expectation and intuition is. Where did these 20-somethings look for an unlock button?

Tesla Door ReleaseBack to technology and design, Tesla’s vehicles all feature electronic latches. As to getting out, the rear doors in the Model S require pulling a cable located under each rear seat. The front doors are released mechanically from the inside.

The Model X front doors are all mechanically released from the inside. Perfect.

The Model 3 has a mechanical handle exactly where you would hope. On the armrest pretty much where a hand would actually be while using the armrest. It was tempting to simply open the door with it each time. A superior design.

Continental Inside ReleaseThe latest Lincoln Continental also has electronic door latches. A back up release is just below the armrest but still on the door, and only the driver’s door. However, Lincoln says that the doors will not remain latched if the power goes out.

The last two examples are far better thought out. And before anyone else finds themselves trapped in a GM Coupe, irrespective of age, we think a new way to open the doors from the inside must be devised and the cars recalled.

In our last show, we talked about changing the behavior of the one vs the behavior of the millions. And this is yet another example.

Changing the one, the manufacturer, eliminates the need for millions drivers to read, and frankly memorize, crucial new features or the entire owner’s manual. It also eliminates the need for millions of salespeople to somehow suddenly become effective teachers. Someone else’s dad, mom, brother, sister, son, daughter, husband or wife should not have to die or nearly die over poorly thought out designs.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2018/09/recall-gm-coupes-before-someone-else-dies/

U.S. Cars Sold Overseas Leave Drivers in the Dark

Drivers in the Dark, Part 1

Over the last several months we have been contacted by two drivers of U.S. cars sold and likely built overseas who could not find a back-up spot to drop the key fob in the event of the fob’s battery dying. Well, a good deal of sleuthing and a hunch resolved one of these cases.

First, we have to acknowledge the diligent work of one of the vehicles owners. He sent pics of all the spots we could think of that might be used as a back up slot and noted which style key was in use. Then after the hunch, he took the time to perform the test we suggested. The other driver essentially gave, up or possibly found an answer elsewhere and didn’t let us know.

Malibu consoleThe car in question was a Chevrolet Malibu. The owner’s manual was available and was dead wrong, which is, of course, the true source of the problem. The year, make and model in the U.S. has a back up slot in the center console.

As you can see from the photo he sent (right), the client’s car does not have this slot.

Cruze slotIt also uses a flip key, which suggested a spot like that is used in the Cruze (right) or first generation Volt. No such plug in spot exists in the Malibu in question.

Part 2

Then, we got hold of a new, 2017 Cruze. And like a handful of other GM models, the back up slot had been moved to one of the cup holders. And, unlike European cars, the spot goes unmarked.

And while the Cruze did not use a flip key, it suggested a possible solution to our overseas client. He removed the battery from the fob and dropped it into the front cup holder, and was able to start the car (the fob will be recognized from the back up slot in GM vehicles, at least temporarily, even with the battery actually missing). He is relieved to have an actual back-up plan.

The moral of the story for drivers of U.S. designed vehicles sold overseas is this (and we include Ford as well just in case, although we have not seen this come up). If the battery in your key fob is dead, there is still a back up plan. However, your owner’s manual may not reflect it. Try each and every one of the dozen or so back up spots found on our pages. We are pretty confident one of them will get you going.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2017/05/u-s-cars-sold-overseas-leave-drivers-in-the-dark/

All Too Common Keyless Ignition Headaches

Keyless Ignition Headaches

The development of hybrid vehicles all but required a change in the way a car is started. A hybrid deems itself “Ready” (or not) with the ignition on, and the gasoline engine is started with a press of the gas pedal. Thus were born keyless ignition, or push button start, systems. Well what are perceived as the coolest gadgets ultimately will always find their way into everything eventually, and these systems are no exception. But what looks and feels cool comes at a price.

Which is a dead key fob, or remote control, battery. Most of us have used keyless entry for years, unlocking our cars with the touch of a button. But in order to start the vehicle without a key, the remote control must send out and/or receive a radio signal continuously, or nearly so. As a result, the life expectancy of the battery in the key fob can be as little as 12 months. Thousands upon thousands of drivers are caught unprepared by this in their busy, busy lives every year.

The industry sees this as little more than a trifle, despite the number of calls that come in to service departments and roadside assistance centers every day. They wash their hands of the problem noting that the vehicle does, in fact, notify drivers when the key fob battery is weakening, and that there is a back up plan for getting in and getting moving even when the fob battery has died.

Why It’s Still a Problem

However:
– The back-up instructions are treated as an afterthought in owner’s manuals, buried inside what are today 500+ page tomes.
– And the manual is necessary because, there are no standard means for starting the vehicle when this happens. Not between manufacturers and sometimes not within product lines!
– There is also no standard means for retrieving a hard key to get into the vehicle from manufacturer to manufacturer.
– And for five vehicle manufacturers, there is no visible keyhole in the driver’s door for that hard key!

The disrespect for drivers is appalling. You can well bet that the designers of those hidden keyholes have NEVER talked a panicked driver through the process of prying off a piece of a $50,000 vehicle in order to find key cylinder on a cold winter night in a dark parking lot. A very, very vulnerable position that you do not want to be in, or have a loved one in. And this so that a single square inch of the vehicle can be more attractive!

And once inside, two manufacturers have six different methods for starting the vehicle, and another has four. Most have at least two starting methods. A driver will be lucky indeed to get someone on the phone at a dealership – assuming they are open – who knows how to start a particular model.

There are many good reasons for keyless start systems: theft deterrence, convenience, even pain relief for some. But let’s standardize the back-up plans and give drivers a break! Yes, satellite services can open and start a car – if the service is available and paid for. It is no excuse for the schizophrenic approach now employed by the industry.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2012/06/the-trouble-with-trifles-keyless-ignition-headaches/