Tag: GM

Chevrolet Videos: Handling Dead Key Fob Batteries

How to Open, Start and Replace Fob Batteries in Chevrolet Vehicles

We now have nineteen videos offering help to Chevrolet drivers who’s key fobs or remote controls have gone dead.

Battery replacement videos are at the end of the list.

This video covers the latest Equinox models. It also will help with newer Cruze, Sonic and Blazer models.

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Here’s the new Blazer model.

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This updates opening and starting Chevrolet SUVs and Pick-ups adding changes to Suburban and Tahoe models starting in 2021.

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This combines all push button start Chevrolet SUVs and Pick-ups.

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This video is owners of the electric Bolt. We used the Volt as a stand in but the back up processes are nearly identical.

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This video updates the Impala.

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This is the Chevy Sonic. The Turbo model is the first to feature keyless start. 

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This video updates the Chevy Cruze, which has important back up changes in the 2017 model.

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This video features a 2017 Malibu. It is hiding its key hole.

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Updated video help for Coupes. The video will help with getting into and starting the Chevrolet Corvette (C6 and C7). It also will help with the Cadillac CTS or ELR Coupes. And getting out, if you need to!

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Video help exclusive for the Chevrolet Corvette (C6 and C7). Similar to the video above, but the start process is unique. We included help getting out if the start battery dies while you’re inside.

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Video help with a late model Camaro. Easy to start, but hiding its key hole.

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This video will help with getting in and starting the Cadillac Escalade, Chevrolet Tahoe and Suburban as well as the GMC Yukon.

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Video help for the Chevrolet Cruze. Getting in is easy, starting the car is another matter…

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Video help for both generation Chevy Volts.

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Chevrolet fob in use since 2021.

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Chevrolet key fob battery replacement, updated.

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A new, tweaked, fob style found in a Malibu, so far.

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This one is for a Chevrolet flip key. Still in use in some push button models.

Models covered include the Sonic, Tahoe, Silverado, Trax, Blazer, Equinox, Traverse, Camaro, Corvette, Volt, Coupe, XTS, Escalade, Bolt, Malibu, Impala, Suburban, and Cruze.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2016/05/general-motors-video-help-with-dead-key-fobs/

Key Fob Battery Replacement Videos (Remote Controls. Smart Keys)

How to Replace Batteries in Key Fobs.

We post videos here of us replacing batteries in key fobs or remotes.

Manufacturers are listed in alphabetical order. All GM, Stellantis (FCA (except Wagoneer)), Nissan, and Toyota Motors made vehicles are grouped together under their parent company names.

Table of Contents

Acura Fobs

Acura latest key fob

 

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A new style Acura fob here.

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Acura older key fob.

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Alfa Romeo Fob

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Audi Fobs

Audi, common key fob.

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Audi, newer key fob.

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Audi new generation (2019) key fob.

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Audi flip key, updated, key start and keyless start models.

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BMW Fobs

BMW, common key fob.

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BMW, updated version of the above video.

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BMW, newer key fob.

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And an update of the video above.

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BMW 2022 and newer fob.

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FCA Fobs

FCA, newer (rounded) Chrysler, Jeep or Dodge key fob battery, updated.

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FCA, early (tapered) Chrysler, Jeep or Dodge key fob battery replacement.

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FCA, for a Fiat.

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FCA, newest key fob style.

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FCA, for Maserati.

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FCA for a new Jeep flip key fob.

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Ford, Lincoln Fobs

Ford and Lincoln, one of three key fob styles, updated.

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Ford and Lincoln, a second key fob style.

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Ford/Lincoln, a third fob, introduced in 2016.

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General Motors Fobs

General Motors fob in use since 2021 across all makes.

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General Motors late model fob.

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GM, a newer Chevrolet key fob.

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An even newer Chevrolet fob, and better battery handling.

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GM, a Buick flip key.

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GM, Buick key fob, updated.

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GM, for a Cadillac.

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GM, 2021 and newer Cadillac.

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GM, for GMC models.

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This one is for a Chevrolet flip key, still in use with some keyless start cars.

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Holden Fob

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Honda Fobs

Honda, older key fob.

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And a new Honda key fob. Be VERY careful with these!

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Hyundai, Kia Fobs

Kia key fob, Pre-2014. Some Hyundai fobs may be similar.

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Newer Kia key fob.

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This video cover the side button 2019 and newer Kia fob

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This one is for a newer Hyundai key fob. A little different from the one above.

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Land Rover Jaguar Fobs

A fob from Land Rover. Newer Jaguars also use this style.

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Post 2018 (roughly) Land Rover, Jaguar DIY key fob battery replacement.

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Toyota, Lexus Fobs

Most common Lexus key fob. Toyota fobs may be similar.

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Next gen Lexus or Toyota key fob, updated.

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2019 and newer Lexus.

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This one covers Toyotas exclusively.

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Toyota Post 2018 key fob battery replacement.

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Mercedes-Benz Fobs

Older Mercedes-Benz key fob.

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New style Mercedes-Benz key fob.

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Mitsubishi Fob

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Nissan, Infiniti Fobs

Most common four button Nissan and Infiniti key fobs, updated.

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Nissan three button key fob, updated.

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The latest key fob style, so far used in an Infinity only.

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Porsche Fob

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Subaru Fob

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Tesla Fobs

Tesla fob, Model X only.

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This one covers the Model S.

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VW Fobs

Volkswagen flip key-style key fob.

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Volkswagen embedded mechanical key style.

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Newer flip key style.

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Volvo, Polestar Fobs

Volvo key fob, older models.

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Volvo, Polestar, new generation key fob.

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Wagoneer Fob

Wagoneer key fob, new models (post 2021).

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2016/03/replacing-fob-remote-or-smart-key-batteries/

Recall Trend Highlights Electronic and Safety Systems

Recall Trend

Pre Collision System OffA disturbing trend appeared in the recalls (2015) we tracked since our last newsletter. Six recalls were issued involving automated electronic systems, including safety systems directly and indirectly. And they simply got more troublesome through the course of the month.

  • First, GM recalled 51,000 Spark, Sonic models for radio, warning glitch. The warning glitch included chimes that would warn of the keys left in the ignition or of a seat belt that is not in use.
  • Next, Nissan recalled 14,595 vehicles for a sticky start/stop button. In hot temperatures, the engine start/stop button in affected vehicles may stick inside the button housing.
  • Ford then recalled 433,000 vehicles for a faulty body control module that can prevent affected vehicles from turning off, even if the key is removed from the ignition or stop/start button has been pressed.
  • Ford followed that up with a 393,623 vehicle recall for electric power steering assist systems that may shut down due to a sensor fault.
  • EyeSight Off Indicator SymbolSubaru then recalled 72,000 cars with its EyeSight active safety system for a brake light switch that can interfere with the software that triggers the automatic braking.
  • And finally, as we were putting this item together, Fiat Chrysler Automobiles issued a recall to address remote hacking of some of its vehicles – after hackers took control of Jeep remotely!

Right now, manufacturers expect drivers to put their safety in their hands in an ever expanding universe of new electronic systems. Over time, car makers fully expect that drivers will eventually agree to cede all control of their cars to the car itself, and thus to its manufacturer.

Power steering that could shut off? Braking that is to rely on the car “seeing” what is ahead? Cars that can’t be shut off or a start/stop button that is stuck? Cars that fall under the control of hackers??

A Call to Action

The industry had better get this right, and while the recalls in these cases are supposed to set things right, things need to be a whole lot righter than they are now. The National Highway Traffic Safety Administration (NHTSA) is actively involved in research into in-vehicle crash avoidance systems, vehicle-to-vehicle (V2V) communications that support crash avoidance applications, and self-driving vehicles themselves. We truly hope they have their eye on the ball. These kinds of problems need to be addressed before systems hit the streets – before recalls are needed!

And here’s a question we have not seen asked: When your car gets to truly driving itself, will this mean that the manufacturer will then hold accident liability? Hell, do they now for current automated safety systems? Will we get to cancel our auto policies down the road?

We’ll find out soon enough.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2015/07/recall-trend-highlights-electronic-and-safety-systems/

Tragic Incident Points to a Need to Build to Intuition

Intuition Needed

Our mission at DashboardSymbols.com is to make new auto technologies simpler to understand and use so that you can feel safe and secure. Electronics rarely have intuitive solutions when problems arise. We have long railed about car companies making getting in a push-button start car difficult when an electronic issue strikes, but we didn’t recognize that those same problems could lead to difficulties getting out.

And now one of those problems has cost a man his life.

A Life Lost

Inside_release2A Consumer Reports article recently cited the death of a man, and his dog, of heat exhaustion in Texas when he was unable to open his 2007 Chevrolet Corvette after an electronic malfunction. He was unaware of a mechanical release located near the floor below the door, as shown in the image to the left The article begins beautifully, stating “tragedy demonstrates time and time again, there is true value in conventionally designed controls for vehicles.” Their conclusion troubles us, however. But first, a review of this and other recent incidents that we have touched on.

The man, 72 year old James Rogers, stepped out of a local restaurant to check on his dog, leaving his cell phone behind. It is thought that the electronic lock failed due to a loose battery cable. He and the dog had already died by the time they were noticed and freed from the car. Sadly, other news reports stated that his daughter believes he may have been trying to consult the owner’s manual when he succumbed.

Hours Lost

Earlier this year, we reported on an item out of New Zealand where an older couple had spent 13 hours locked inside their new keyless Mazda, and nearly died. They had left the key fob outside the car and mistakenly thought that it was the only way to unlock the car. The overriding assumption was that the root cause of the problem was that either the dealer did not fully explain the features of the car, or that the couple was confused by new technology because of their age (65 and 68).

Related: Wait, you were locked In the car?

BMW Inside Lock SwitchNope, Its Not Age!

In that same article, we related another lock-out story involving a keyless, or push button start car, this time a BMW. Their friends had used the remote to lock the car as a joke, and try as they might, those inside, a man and a woman in their 20s, could not find a way out and swore that there was none! The unlock switch, while plainly marked with the image of a door with a key in it and shown here, is placed surprisingly in the center of the dashboard just below the emergency flasher switch! Not on the doors, where our twenty somethings assumed it should be. And frankly where we had assumed it would be.

Inside_release3This image is an expanded view of the Corvette’s door release lever and icon. While the image does indicate the function of the lever, it would not be easily seen while sitting in the driver’s seat of the cramped coupe. Also, it is located where we have learned to expect to find a trunk or fuel door release, so it is quite likely that that Rogers never thought to even look towards the floor. It should be noted that this lock technology is shared by the Cadillac CTS, XLR and ELR Coupes.

Consumer Report’s states that their own reliability data shows that “problems with door locks and latches are among the most common complaints.” Their article concludes that “there isn’t any worrisome trends among Corvettes.”

Looking purely at data – developed by definition after problems occur – this is certainly true. We, however, see several worrisome trends surrounding the growing love affair with electronics and the auto industry itself. We’ve cited three incidents of drivers who believed they locked in their cars. This leads us to,

  1. short of a photographic memory, ‘showing’ and ‘explaining’ new features to drivers and expecting them to read and remember everything new in an owner’s manual have never – repeat never – worked in the auto industry. Ever. No one in the industry seems capable of learning this lesson no matter how many times it is repeated. This makes the New Zealand incident the most troublesome to address and it continues the “blame the driver”, or the salesperson, mentality. That said,
  2. there is nothing intuitive about a door release on the floor below the door. GM, take responsibility for it and change it, period. The electronic lock does nothing for the owner and only satisfies something at GM. Make it part of the arm rest. Better yet, lose the unnecessary electronic release altogether and return the mechanical release as the primary, or only, release. And it follows that,
  3. there is also nothing intuitive about a lock switch located in the center of the dashboard. BMW, it too should be returned to the armrest, even though it then means a second switch is needed on the passenger door.

If you could change the behavior of the one or the behavior of the millions, which would have the greater chance of success?

Changing the one, the manufacturer, eliminates the need for the millions (drivers) to read, and frankly memorize, crucial new features or the owner’s manual. It also eliminates the need for other millions (salespeople) to somehow become effective teachers. Someone else’s dad, mom, brother, sister, son, daughter husband or wife will not have to die over something that seems simple – to those of us in the industry.

Build to intuition. Let’s not wait for data to act.

Update: We got hold of a Cadillac CTS Coupe and can add this gif (below) of the lever in action. We used it from outside the car, so we could see it well!

GM Coupe Escape Lever

And we’ve added this video discussing the growing trend towards electronic locks and latches.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2015/06/tragic-incident-points-to-a-need-to-build-to-intuition/

Start a Chevrolet with a Dead Key Fob

How to Start a Chevrolet with a Dead Key Fob

Starting Your Chevrolet

Chevrolet vehicles uses all three of the key fob styles made by General Motors. There are also way too many back up start variations, but we have them all here. And you can find a whole lot of videos here.

Inside door releaseHere’s the deal: Buckle up, find your model, and if your start battery is still good, we’ll get you underway. Note that they are generally presented as sedans, then SUVs then pick ups.

Corvette

The Coupes made by GM will show up early in this list, including the Corvette (C6, C7 and C8 models). So, note immediately that the latches are electronic and if the main 12-volt battery is dead and you’ve closed the door, the lever to the right is your only escape. You will find it below the door on the floor where you would expect to find a trunk release (right). Pull it up and the door will open. There’s another on the passenger side for that door.

The rectangular style key fob is used in most GM vehicles prior to 2014. GM start 3In Corvette models built before 2014 (C6), the pocket is on the left of the inside of the glove box. Place the transmitter in the pocket with the buttons facing the glove box storage area (right). Then, with the vehicle in P (Park) or N (Neutral), press the brake pedal and the Start / Stop ignition button as normal.

In the 2014 (C7) Corvette, the transmitter pocket is moved to the right side of the steering column, as shown to the left. Place the Corvette start 2transmitter in the pocket with the buttons facing up. Again, with the vehicle in Park or Neutral, press the brake pedal and the Start / Stop ignition button as normal. Find a helpful video here. See below for the C8.

Newer, rounded “flip key” key fob and a rounded fob with a built in or pull away mechanical key, take over from here.

Camaro, later Corvette

Camaro slotPush button or keyless start is introduced to the Camaro in 2016. It also uses the cup holder as a back up slot, but to their credit, Chevrolet made this one simple. Make sure there is nothing, particularly coins, in the rear cup holder, and simply drop the fob into it. The car will recognize the key and a press of the brake pedal and Start / Stop ignition button will have you on your way. Corvettes (C8), 2020 – 2023, use this spot as well. In 2024, the Corvette spot is moved to the front cup holder.

Impala

Impala back up slotThe Impala uses a back up pocket located in the front of the center console (right). The model is using the flip key thus far through 2018. Drop transmitter into the pocket with the key ring up and the buttons facing out. With the vehicle in Park or Neutral, press the brake pedal and the Start / Stop ignition button as normal.

Look for video help here.

Volt

With the first generation Volt, open the instrument panel GM start 5storage area located above the infotainment screen and remove the rubber mat. Extend the key blade and place the blade into the slot (right).

With the vehicle in Park or Neutral, press the brake pedal and the POWER button on the center stack to start the vehicle.

Starting with model year 2016, the back-up location for the Volt is Volt fob pocketmoved to the center console, as shown. The rubber mat at the bottom of the console will need to be removed, and so anything actually in the console.

Bolt

This is also the location used by the new Bolt EV and Bolt EUV, which will be found beneath a pull-out tray.

The pocket for the fob or transmitter is beneath the pad or tray and to the front. It is also roughly the shape of the fob. Place the fob in the pocket and with the vehicle in Park or Neutral, press the brake pedal and the POWER button on the center stack to start the vehicle. We have a video of the process here.

Cruze

GM start 6The last flip key back-up start option belongs to the Cruze. You must remove the plastic trim piece from the small storage area next to the accessory power outlet near the front of the console. Extend the key blade and insert it into the transmitter slot (right). With the vehicle in Park or Neutral, press the brake pedal and the Start / Stop ignition button as normal.

Check out the video here.

Cruze back up spot 2The 2017 Cruze gets the new key and a new back up location, which is the front cup holder, as seen to the right. Sonic, Equinox and Blazer models now use this spot as well.

Simply drop the key fob into the front cup holder, buttons up, and start the car as normal, stepping on the brake and pushing the Start / Stop ignition button.

Blazer EV

Blazer EV back up spotThe 2024 Blazer Electric Vehicle (EV) is a different animal. Its back up spot is at the bottom of the center console storage area. Drop the key fob on the spot shown (right) with the buttons up.

And it starts differently as well. Once the key fob is in its spot, simply step on the brake. The instrument panel will tell you if you have been successful.

Trax

Trax back upThe Trax, which first saw push button start in 2017, also uses the front cup holder as its back up slot. However, there are three cup holders in the center console area, with the front one being separated from the two behind it. Be sure to use the one in the very front. See the image to right.

Drop the key fob into the front cup holder, buttons up, and start the car as normal, using the Start / Stop button while stepping on the brake pedal.

Check out a videos for all these models here.

Trailblazer

Trailblazer pocketThe new Trailblazer model has the back up pocket in front of the center console storage area and behind the the two cup holders on the console (image at right). Drop the key fob into the pocket or depression, The manual states that the buttons should be facing the front, but we don’t believe this is possible given the shape of the pocket. We also believe that it will not likely matter. With the vehicle in Park or Neutral, press the brake pedal and the Start / Stop ignition button as normal.

Tahoe, Suburban

Until 2021, the large SUV’s from GM, including the Tahoe and Suburban, feature a transmitter Tahoe Escalade Suburban back-uppocket also located in the face of the front of the inside of the center console. However, the pocket points down, as shown to the right. Slide the transmitter into the pocket with the key ring facing out, buttons forward (in the Suburban we had on hand, the engine started with the buttons facing either way). It is a loose fit, so don’t be concerned. With the vehicle in Park or Neutral, press the brake pedal and the Start / Stop ignition button as normal. Check out the video here.

Traverse

Traverse back up slotIn the Chevrolet Traverse, through 2023, the transmitter pocket is at the bottom of the center console storage area, as seen in the image to the right. The outline of the transmitter will be visible to the front of the console. The 2024 Traverse uses the left or driver’s side cup holder, exactly like the Silverado EV below. Once the fob is in place, press the brake pedal and the Start / Stop ignition button as normal to start the vehicle.

Spark

Spark models also have what is called a transmitter pocket in the center console, but no image defining a location is Spark consoleshown in the manual. There are three storage spots in the console (see the red arrows), and one of them will be the “pocket” but none of them are actually marked. Drop the transmitter or key fob in the front storage spot first and attempt to start the car normally, with your foot on the brake and pressing the Start / Stop button.

If this does not work, move to the storage spot furthest back and try starting again. If the car again fails to start, try the longer storage spot alongside the emergency brake. If the starting problem is associated with a dead battery in the key fob, one of the three locations will work!

Silverado, Malibu

Malibu Impala back-upIn the Silverado pick up (note that the electric version is discussed below) and the Malibu sedan, the pocket for the transmitter is located in the face of the rear of the inside of the center console. Silverado gets push button start for the first time in 2019. Slide the transmitter into the pocket with the key ring facing up, and the buttons out (or however it will fit!).

The Silverado’s pocket is larger, as is the center console, which is actually the center seat in the bench seat. With the vehicle in Park or Neutral, press the brake pedal and Silverado bucket pocketthe Start / Stop ignition button as normal. The pocket in 2021 Tahoe and Suburban models with a bench seat is also moved to this location, at the back of the console.

Tahoe, Suburban, later Silverado

If the Silverado, Tahoe or Suburban models have bucket seats, the pocket is found in or near the the two cup holders. In the Silverado, slip the key fob or transmitter into the insert between the cup holders (first image to the right). In the Tahoe or Suburban, as well as the Silverado EV, drop the Tahoe bucket pockettransmitter into the left side cup holder (second image below right).

Once again, with the vehicle in Park or Neutral, press the brake pedal and the Start / Stop ignition button as normal. The Silverado EV starts when the brake pedal is depressed.

And we have a video of the process here.

Note: If you have made an attempt to start the vehicle without success, there may be residual pressure in the brake system and a new warning light may appear (left) or text Engine Start Operation Indicatormessage to Step on the Brake. Press the brake pedal very, very hard when trying to start the vehicle again to be sure that the release switch behind the pedal is engaged. Or wait a few minutes and try again.

… Return to Part I, Getting In

Open Chevrolet Models with a Dead Key Fob

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2015/01/general-motors-dead-key-fob-help-part-ii/

Automotive Culture Needs an Empathy Reboot

Automotive Culture

DashboardSymbols.com was founded on the basis that the industry was leaving its driver’s behind at crucial points in the driving experience – namely when something goes wrong. Recent events reinforce this basis.

First, General Motors and the ongoing saga surrounding very, very bad ignition switches. Evidence continues to point to GM treating the problem as a customer satisfaction issue early on and later to discover how to alter the behavior of their customers in order to rectify the problem of their cars shutting down unexpectedly. At first, the company warned against possibly hitting the ignition key with a knee or a bag, or some other foreign object and thus turning off the car. Later, drivers were instructed not hang heavy items on key chains, a warning that remains in force for cars not yet serviced in a recall.

Who Know?

Second, we got a call from a Kia Motors customer who tried to determine in advance of the battery in his key fob going dead just how to start a 2014 Optima. No one in sales or service at the dealership where he bought the car actually knew! They each pointed to a slot in the glove box, which had been removed for the 2014 model year. The customer called Kia’s California headquarters where he Kia/Hyun Start Style 6was told that the start button is simply to be pushed by the key fob itself if the fob’s battery goes flat. He called us since we turned up in a search for the answer, and we had it wrong too! We had the procedure, but not for the 2014 Optima. (We had access only to the 2013 model year manual and have since confirmed his answer and updated this website posting.)

In both stories, one element of a car company serving the public got it wrong – at corporate in the first instance and at the dealership level in the second. The underlying issue to us at DashboardSymbols.com is a lack of empathy for customers. It is far too easy and convenient to look for where a customer is misusing the equipment or to leave them to their own devices rather than to expend energy looking for a possible problem or a real answer. Even as there was ample evidence that several parties at GM knew the ignition switches were bad, others at the company who were hearing complaints failed to go beyond looking for how the customer might have caused the problem. And anyone at the Kia store (who will remain nameless) could have opened the owner’s manual from a new Optima and supplied the correct answer.

Widespread Problems

These problems are not confined to GM or to Kia dealerships. They are part of a culture deeply entrenched with service and sales personnel who all too often quite frankly see their customers as stupid. “Not that question again!” And they are just as entrenched at the corporate level as evidenced by the growing number of tell tales thrown into cars with little regard for the average Joe who just needs to get the kids to school on time and get to work. The car culture puts a new system in a car, and makes a new tell tale. Over 270 of them on DashboardSymbols.com and growing.

BMW Cylinder CoverAnd adding insult to injury, there are now 11 manufacturers building cars with hidden key holes, and not one has thought to put the instructions in an app for a locked-out customer to reference. Its in the manual after all – locked in the car.  The customer is supposed to remember having been shown. Once. As if anyone really learns anything that way.

A little empathy, a mile walk in their shoes, rather than the cynicism will go a long way at GM, and the industry as a whole, to change the current culture. Or at least soften it.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2014/06/automotive-culture-needs-an-empathy-reboot/

Great Start: GM Will Make Door Unlock, Remote Start Standard

New Standard Services from GM

General Motors announced on June 5th, 2013 that GM Will Make Door Unlock, Remote Start standard (read, free!) for five years through the OnStar RemoteLink Mobile App. The services will be available for OnStar-equipped 2014 Chevrolet, Buick, GMC and Cadillac models “even if the owner declines to pay for other OnStar services.” Thirty-six 2014 model year GM vehicles are compatible with the app.

Bravo. We can only continue to encourage an expansion of the program, making it permanent and moving it down the chain to older vehicles equipped with OnStar. GM’s own statistics bear this out.

Mary Chan, president GM Global Connected Consumer stated “GM owners request remote door unlock assistance through OnStar more than 60,000 times each month, so it makes sense for us to offer RemoteLink Key Fob Services to enable customers to lock, unlock or start their vehicle from anywhere they have a wireless or cellular connection.”

Sixty thousand times a month! The company did not say but given the number of calls going into roadside assistance centers and service departments for owners of vehicles that do not have the luxury of OnStar, we will bluntly assume that a very, very large percentage are due to dead key fobs.

Safety First

These are safety issues for motorists who could very well be stranded in potentially dangerous situations, caught off guard by a dead key fob. The service should be free and permanent for ALL OnStar customers, period. And other manufacturers should at least offer instructions on mobile platforms to help them get in and start their cars – particularly those manufacturers foolish enough to hide the lock cylinder for the sake of aesthetics. Ford is the latest addition to this list.

Interestingly, GM says that “remote start is the most popular remote service by current users of the RemoteLink Mobile App”. If the company’s commercials are any indicator, the feature is fun to play with. And while clearly many GM owners use the service for convenience, our experience suggests a very large percentage are useful or necessary starts due to dead key fobs.

This is a GREAT start. But GM, take a step further to the front and make this free for all OnStar equipped vehicles. Forever. You’ll still have lots of stuff to sell.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2013/06/great-start-gm-will-make-door-unlock-remote-start-standard/