Intuition Needed
Our mission at DashboardSymbols.com is to make new auto technologies simpler to understand and use so that you can feel safe and secure. Electronics rarely have intuitive solutions when problems arise. We have long railed about car companies making getting in a push-button start car difficult when an electronic issue strikes, but we didn’t recognize that those same problems could lead to difficulties getting out.
And now one of those problems has cost a man his life.
A Life Lost
A Consumer Reports article recently cited the death of a man, and his dog, of heat exhaustion in Texas when he was unable to open his 2007 Chevrolet Corvette after an electronic malfunction. He was unaware of a mechanical release located near the floor below the door, as shown in the image to the left The article begins beautifully, stating “tragedy demonstrates time and time again, there is true value in conventionally designed controls for vehicles.” Their conclusion troubles us, however. But first, a review of this and other recent incidents that we have touched on.
The man, 72 year old James Rogers, stepped out of a local restaurant to check on his dog, leaving his cell phone behind. It is thought that the electronic lock failed due to a loose battery cable. He and the dog had already died by the time they were noticed and freed from the car. Sadly, other news reports stated that his daughter believes he may have been trying to consult the owner’s manual when he succumbed.
Hours Lost
Earlier this year, we reported on an item out of New Zealand where an older couple had spent 13 hours locked inside their new keyless Mazda, and nearly died. They had left the key fob outside the car and mistakenly thought that it was the only way to unlock the car. The overriding assumption was that the root cause of the problem was that either the dealer did not fully explain the features of the car, or that the couple was confused by new technology because of their age (65 and 68).
Related: Wait, you were locked In the car?
Nope, Its Not Age!
Nope, Its Not Age!In that same article, we related another lock-out story involving a keyless, or push button start car, this time a BMW. Their friends had used the remote to lock the car as a joke, and try as they might, those inside, a man and a woman in their 20s, could not find a way out and swore that there was none! The unlock switch, while plainly marked with the image of a door with a key in it and shown here, is placed surprisingly in the center of the dashboard just below the emergency flasher switch! Not on the doors, where our twenty somethings assumed it should be. And frankly where we had assumed it would be.
This image is an expanded view of the Corvette’s door release lever and icon. While the image does indicate the function of the lever, it would not be easily seen while sitting in the driver’s seat of the cramped coupe. Also, it is located where we have learned to expect to find a trunk or fuel door release, so it is quite likely that that Rogers never thought to even look towards the floor. It should be noted that this lock technology is shared by the Cadillac CTS, XLR and ELR Coupes.
Consumer Report’s states that their own reliability data shows that “problems with door locks and latches are among the most common complaints.” Their article concludes that “there isn’t any worrisome trends among Corvettes.”
Looking purely at data – developed by definition after problems occur – this is certainly true. We, however, see several worrisome trends surrounding the growing love affair with electronics and the auto industry itself. We’ve cited three incidents of drivers who believed they locked in their cars. This leads us to,
- short of a photographic memory, ‘showing’ and ‘explaining’ new features to drivers and expecting them to read and remember everything new in an owner’s manual have never – repeat never – worked in the auto industry. Ever. No one in the industry seems capable of learning this lesson no matter how many times it is repeated. This makes the New Zealand incident the most troublesome to address and it continues the “blame the driver”, or the salesperson, mentality. That said,
- there is nothing intuitive about a door release on the floor below the door. GM, take responsibility for it and change it, period. The electronic lock does nothing for the owner and only satisfies something at GM. Make it part of the arm rest. Better yet, lose the unnecessary electronic release altogether and return the mechanical release as the primary, or only, release. And it follows that,
- there is also nothing intuitive about a lock switch located in the center of the dashboard. BMW, it too should be returned to the armrest, even though it then means a second switch is needed on the passenger door.
If you could change the behavior of the one or the behavior of the millions, which would have the greater chance of success?
Changing the one, the manufacturer, eliminates the need for the millions (drivers) to read, and frankly memorize, crucial new features or the owner’s manual. It also eliminates the need for other millions (salespeople) to somehow become effective teachers. Someone else’s dad, mom, brother, sister, son, daughter husband or wife will not have to die over something that seems simple – to those of us in the industry.
Build to intuition. Let’s not wait for data to act.
Update: We got hold of a Cadillac CTS Coupe and can add this gif (below) of the lever in action. We used it from outside the car, so we could see it well!
And we’ve added this video discussing the growing trend towards electronic locks and latches.
——————————————————————-
Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.
These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.
Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.
The author has 25 years of automotive experience and has assembled the most extensive collection of symbols and warning lights anywhere (over 1,000!) and can help you open and start any keyless start car with a dead key fob battery. BA, St. Joseph’s College, ME: MS, Rensselaer Polytechnic Institute, NY
Here’s the deal: Buckle up, find your model, and if your start battery is still good, we’ll get you underway. Note that they are generally presented as sedans, then SUVs then pick ups.
In Corvette models built before 2014 (C6), the pocket is on the left of the inside of the glove box. Place the transmitter in the pocket with the buttons facing the glove box storage area (right). Then, with the vehicle in P (Park) or N (Neutral), press the brake pedal and the Start / Stop ignition button as normal.
transmitter in the pocket with the buttons facing up. Again, with the vehicle in Park or Neutral, press the brake pedal and the Start / Stop ignition button as normal. Find a helpful video 
Push button or keyless start is introduced to the Camaro in 2016. It also uses the cup holder as a back up slot, but to their credit, Chevrolet made this one simple. Make sure there is nothing, particularly coins, in the rear cup holder, and simply drop the fob into it. The car will recognize the key and a press of the brake pedal and Start / Stop ignition button will have you on your way. Corvettes (C8), 2020 – 2023, use this spot as well. In 2024, the Corvette spot is moved to the front cup holder.
The Impala uses a back up pocket located in the front of the center console (right). The model is using the flip key thus far through 2018. Drop transmitter into the pocket with the key ring up and the buttons facing out. With the vehicle in Park or Neutral, press the brake pedal and the Start / Stop ignition button as normal.
storage area located above the infotainment screen and remove the rubber mat. Extend the key blade and place the blade into the slot (right).
moved to the center console, as shown. The rubber mat at the bottom of the console will need to be removed, and so anything actually in the console.
The last flip key back-up start option belongs to the Cruze. You must remove the plastic trim piece from the small storage area next to the accessory power outlet near the front of the console. Extend the key blade and insert it into the transmitter slot (right). With the vehicle in Park or Neutral, press the brake pedal and the Start / Stop ignition button as normal.
The 2017 Cruze gets the new key and a new back up location, which is the front cup holder, as seen to the right. Sonic, Equinox and Blazer models now use this spot as well.
The 2024 Blazer Electric Vehicle (EV) is a different animal. Its back up spot is at the bottom of the center console storage area. Drop the key fob on the spot shown (right) with the buttons up.
The Trax, which first saw push button start in 2017, also uses the front cup holder as its back up slot. However, there are three cup holders in the center console area, with the front one being separated from the two behind it. Be sure to use the one in the very front. See the image to right.
The new Trailblazer model has the back up pocket in front of the center console storage area and behind the the two cup holders on the console (image at right). Drop the key fob into the pocket or depression, The manual states that the buttons should be facing the front, but we don’t believe this is possible given the shape of the pocket. We also believe that it will not likely matter. With the vehicle in Park or Neutral, press the brake pedal and the Start / Stop ignition button as normal.
pocket also located in the face of the front of the inside of the center console. However, the pocket points down, as shown to the right. Slide the transmitter into the pocket with the key ring facing out, buttons forward (in the Suburban we had on hand, the engine started with the buttons facing either way). It is a loose fit, so don’t be concerned. With the vehicle in Park or Neutral, press the brake pedal and the Start / Stop ignition button as normal. Check out the video 
In the Chevrolet Traverse, through 2023, the transmitter pocket is at the bottom of the center console storage area, as seen in the image to the right. The outline of the transmitter will be visible to the front of the console. The 2024 Traverse uses the left or driver’s side cup holder, exactly like the Silverado EV below. Once the fob is in place, press the brake pedal and the Start / Stop ignition button as normal to start the vehicle.
shown in the manual. There are three storage spots in the console (see the red arrows), and one of them will be the “pocket” but none of them are actually marked. Drop the transmitter or key fob in the front storage spot first and attempt to start the car normally, with your foot on the brake and pressing the Start / Stop button.
In the Silverado pick up (note that the electric version is discussed below) and the Malibu sedan, the pocket for the transmitter is located in the face of the rear of the inside of the center console. Silverado gets push button start for the first time in 2019. Slide the transmitter into the pocket with the key ring facing up, and the buttons out (or however it will fit!).
the Start / Stop ignition button as normal. The pocket in 2021 Tahoe and Suburban models with a bench seat is also moved to this location, at the back of the console.
transmitter into the left side cup holder (second image below right).
message to Step on the Brake. Press the brake pedal very, very hard when trying to start the vehicle again to be sure that the release switch behind the pedal is engaged. Or wait a few minutes and try again.
was told that the start button is simply to be 
And adding insult to injury, there are now 11 manufacturers building cars with hidden key holes, and not one has thought to put the instructions in an app for a locked-out customer to reference. Its in the manual after all – locked in the car. The customer is supposed to remember having been shown. Once. As if anyone really learns anything that way.
fob (remote control or ‘clicker’) styles, and Chevrolet uses them all. To get in the vehicle when the key fob battery is dead, a mechanical key will have to retrieved from the fob and used to unlock the car.
In next style is a flip key, shown to the left, press the unmarked chrome button to extend the mechanical key. It remains attached to the key fob. Use the mechanical key to unlock the driver’s door.
The final rounded style key fob is similar to the rectangular fob, in that the mechanical key is removed from the fob for use getting into the vehicle. However, it is similar in appearance to Style 2. To remove the mechanical key, press the button on the side of the transmitter near the key ring, as shown, and pull the key out.
Chevrolet models with traditional door handles but no obvious key holes or lock cylinders, hide the key holes under a cap at the back of the driver’s door. They include the Impala, Tahoe, Suburban, Malibu, Cruze, Camaro and Volt as well as new Bolt and Blazer models. To remove the cap, pull the door handle out to the open position. Insert the key into the slot on the bottom of the cap (“3”, right).
Corvette models are a very different animals. The C6 through C8 models have non-traditional, all electronic locks, latches and door handles, if they can be called handles at all. The C8 does have a key cylinder, but it is found in the air inlet located on the body, behind and above the left door handle. See the image to the right. Insert the mechanical key and turn to open the car.
Older C6 and C7 Corvette models, also have flush door handles (right image) with no key holes at all. They have a very different trick up their sleeves. You must use the mechanical key to open the trunk. The key hole is under the lip of the trunk lid facing the ground.
Once the trunk is open, you will find a release handle. It is along the left wall of the trunk in the Corvette (right).
Recall Trend Highlights Electronic and Safety Systems
Recall Trend
Right now, manufacturers expect drivers to put their safety in their hands in an ever expanding universe of new electronic systems. Over time, car makers fully expect that drivers will eventually agree to cede all control of their cars to the car itself, and thus to its manufacturer.
Power steering that could shut off? Braking that is to rely on the car “seeing” what is ahead? Cars that can’t be shut off or a start/stop button that is stuck? Cars that fall under the control of hackers??
A Call to Action
The industry had better get this right, and while the recalls in these cases are supposed to set things right, things need to be a whole lot righter than they are now. The National Highway Traffic Safety Administration (NHTSA) is actively involved in research into in-vehicle crash avoidance systems, vehicle-to-vehicle (V2V) communications that support crash avoidance applications, and self-driving vehicles themselves. We truly hope they have their eye on the ball. These kinds of problems need to be addressed before systems hit the streets – before recalls are needed!
And here’s a question we have not seen asked: When your car gets to truly driving itself, will this mean that the manufacturer will then hold accident liability? Hell, do they now for current automated safety systems? Will we get to cancel our auto policies down the road?
We’ll find out soon enough.
——————————————————————-
Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.
These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.
Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.
The author has 25 years of automotive experience and has assembled the most extensive collection of symbols and warning lights anywhere (over 1,000!) and can help you open and start any keyless start car with a dead key fob battery. BA, St. Joseph’s College, ME: MS, Rensselaer Polytechnic Institute, NY