Tag: instrument panel

A Tale of Four Drivers – And the Car Dealers That Failed Them

Four Drivers

Car dealers found themselves on the wrong side of three customers who contacted us over the last week or so. They, plus a fourth who skipped his dealer, have something to teach those of us in the auto industry.

Key Warning IndicatorNumber 1

Our first case involved a dying key fob. Fortunately, her car continued to start but the locks had begun to misbehave. She’s a personal friend and relayed the problem in casual conversation. I recommended a new battery for the fob, and as she was bringing the car in for a recall the next day, she would note the problem. When she dropped off the car, she asked to have the fob’s battery replaced.

They took care of the recall and failed to replace the battery, so back to the dealer she went. Its truly small consolation – they had the car! – but she did get the battery for free.

Our next two revolve around instrument panels. Not traditional warning lights, but rather messaging that has become so prevalent over the last several years. In each case, these drivers contacted their dealers asking what they were seeing.

Service personnel had no idea. So they took to the web and found us.

Smart instrument panelNumber 2

The first car, a Smart Pulse, had begun a daily countdown past a missed service interval, which to an untrained eye looked rather intimidating. Add to this that the dealer didn’t know what the countdown meant, and the result was a very anxious driver. An example is shown to the right, has a wrench and a -3 (days). Its a bit difficult to see, but it took only a few minutes in the vehicles owner’s manual to decipher the answer.

Fiat instument panelNumber 3

Our second instrument panel from a Fiat had also begun displaying information that the car’s owner had not previously seen. In this case, the driver had accidentally changed the display herself. The panel was now showing average miles to the gallon, mpg, which was in lower case. The “g” in the font used really looked like a “9”. She sent a photo shown to the right. Again, a few minutes in the owner’s manual turned up the answer.

Number 4

Our fourth driver didn’t actually have a problem, but when I relayed the stories, he laughed and said he would have called AAA! He spends that money every year, and by gosh they would be his first choice.

So what do we take from these incidents?

The first and best lesson is that only one of these drivers, the Smart owner, consulted their owner’s manuals. And he did not dig deep enough or understand what he read (he didn’t say). The first three started all made calls to their dealer. The fourth would have gone to AAA. Every new system added by auto manufacturers is backed up by an equally new entry in the manual and it is assumed that this is where a driver will turn. And understand.

They don’t…

Manufacturers are in a continual struggle to bring their customers up to speed on their vehicles, and from our perspective continue to fail. Showing a new owner a feature will never replace experiencing it for the first, second or third time. In our examples here, changeable instrument panel displays are a good idea on paper but less so in practice.

For all the training and experience, service personnel are only human. And in these incidents, their failings are left in full display. And at first blush, they may not take the time to problem solve. I say at first blush because they are not identified and do not have the opportunity to tell their side.

Which is the second lesson. Manufacturers also continue to struggle to keep their own personnel up to speed. Our largest concern in these examples is the failure to replace a key fob battery. We are moving inexorably towards all cars being equipped with push button start capability, and a non-working key fob is in our minds a safety concern. It will likely take a lawsuit from a stranded motorist to drive this point home. Every service person across the industry must make sure that their customers have new key fob batteries once a year.

And third, while a manual was available, the Internet was chosen for a search for an answer instead! This is where drivers increasingly turn for help.

We, and others like us, are happy to help.

In the meantime, automakers surely want to simplify their products. Add all the features you want, but with an eye towards making them simple to use, experience and understand.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2015/03/a-tale-of-four-drivers-and-the-dealers-that-failed-them/

The Single Most Misunderstood Warning Indicator on Your Instrument Panel – Part II

Misunderstood Warning Indicator: Continued from Part I

This suggests four possible scenarios. The first three assume the light is not flashing:

1) All the tires are low on air (check your spare in the trunk too, if you have one). This occurs seasonally as the weather cools, and possibly several times. Solution? Check the pressures and inflate your tires properly.

2) One tire is low. This likely means a nail or other fault causing the tire to leak slowly. Checking all of the tire pressures will reveal a single tire to be low. A qualified service facility will be needed to address the problem.

3) The system needs to be reset. If you’ve recently had the tires rotated or replaced, check with your dealer about resetting the TPMS system.

4) If the light is flashing, there is a fault in the TPMS system, which your dealer or qualified service shop will have to resolve. Again in the first three cases, the light is simply illuminated, not flashing.

If you must drive before addressing the light, please do so carefully…under inflated tires are a potential hazard. Your tires are the only thing between you and the pavement. The light will go out after the proper tire pressures have been restored and after a bit of driving.

And by the way, the light will also come on if a tire blows, but the blowout will have your full attention…

So please, show this light some respect! Its doing its job, even if you see it illuminated on multiple occasions during year! Your tires need the attention.

Now if every car could tell you which tire and the exact air pressure…

Rare Tire Pressure Light w/ArrowsFinally, there are a handful of cars that use this symbol instead, so be aware! Its still a cutaway of a tire, and somewhere along the line it was decided that the exclamation point would be more easily understood.

In another article, we discuss how too many of the warning symbols shown on today’s instrument panels assume too much of today’s information-overloaded drivers and do everyone a disservice.

The International Standards Organization (ISO) establishes symbols for use on controls, indicators and telltales applying to passenger cars, light and heavy commercial vehicles and buses, to ensure identification and facilitate use.

It also indicates the colors of possible optical tell-tales, which are supposed to inform the driver of either correct operation or malfunctioning of the related devices. The American National Standards Institute also has a hand in this.

To date, the ISO has defined over 220 of these symbols, and growing! They are supposed to be identified easily by all people everywhere regardless of language and background. But all the good intentions – and not too mention a good deal of time, effort and money – has resulted in far too many symbols that mean absolutely nothing to the average driver.

Check out the videos below.

And one filling the tires.

… Back to Part I

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2015/01/the-single-most-misunderstood-warning-indicator-on-your-instrument-panel-part-ii/

The Futility of a Convertible Top Trouble Light

Convertible Top Trouble Light

This past summer (2013), I was fortunate to pick up a pre-owned convertible with a power soft top. The experience has resulted in, first a new power top warning light being introduced to the website and second, a refresher course on the lack of utility that most of today’s automotive warning lights offer drivers.

Convertible Top IndicatorThe power top on my car is quirky and well past its warranty, but being a hands-on guy, I am generally able to deal with any issues that crop up. It sometimes stops near the end of the opening process. The top has gotten confused during the closing process, dropping the rear portion of the top before the storage cover is closed. It may start to open and decide not to! These issues usually require only a moment’s rest and a restart, although in the second case, a manual lift of the rear portion of the top is required.

But the resulting warning light is what I would like to discuss.

The Warning Light?

What does it tell me that I don’t already know? Nothing! The top is not fully closed? No kidding! It is not fully open? Really? How could I have guessed!

Further, the instrument panel features a small rectangular message center that will actually spell out – wait for it – “Soft top not fully closed.” Oh thank you…

This, of course, was a golden opportunity for the manufacturer to perhaps offer a diagnosis, such as to suggest that an actuator is weak and should be replaced, or a power supply is malfunctioning, etc. But instead, the message center reflects the useless warning light and tells me the obvious.

I do not envy the task of creating warning lights, chimes, buzzers and messages that provide necessary information as well keep a company’s liability at bay. Given this website, I have spent some time thinking about these issues. But if the industry is to remain saddled to the warning light paradigm, it seems to me that at minimum, a good deal more thought could go into the information being revealed in message centers.

In the case of a power top, what failed? Why? Was there user error? Is there an actual mechanical, electrical or hydraulic problem needing attention? With other warning lights, answers to those types of questions and more could be offered. For instance, can the car be driven??? Clearly each system and system light would need specialized attention and specialized messaging, which adds to costs. But as it stands, drivers are left with little choice but spend time at a service center, regardless of actual need or of seriousness of a problem.

All these lights and chimes and buzzers are more closely related to the boy who cried wolf than anything useful in the daily life of the driving public. The end result is that a truly serious warning could be and often is ignored.

For the record, the problems with the top are resolved. If you’re working on yours, this video might be helpful.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2013/10/the-futility-of-a-convertible-top-trouble-light/

High Voltage Battery Charge Level Indicator Symbol

High Voltage Battery

High Voltage Battery LowEV charge warningThese are High Voltage Battery Charge Level Indicator symbols. The image of a lightning bolt in a box or rectangle, is found on the instrument panels of some plug-in hybrid vehicles and is illuminated when the main battery’s charge is low. The image of cascading rectangles with plus and minus signs is found in some full electric vehicles.

  • Before continuing, are you sure this is your symbol?? If yes, then read on below.
  • Otherwise you can return to our main Picture Symbols page and scan again!

The vehicle needs to be plugged into a charging station or its gasoline engine needs to be operated to recharge the battery. Gasoline engine operation may not be possible in some vehicles until the main battery is charged via a charging station.

Many More Versions

High voltage batteryHigh voltage batteryAnother manufacturer uses three versions with an outline in blue, yellow/amber or red. Blue indicates that the battery has a full charge. Yellow/amber indicates that the charge level is low. Red indicates that the battery must be charged.

EV now indicatorEV later indicatorAnd another uses this set of indicators. From left to right, the first image is in green with a checkmark and indicates a full charge. The second in yellow/amber and a lightning bolt inside indicates the vehicle is being charged. And the third, also in yellow/amber, indicates a time has been set to begin charging. The inset is a clock face. The charge indicator will go to red if the charge level drops too low.

EV battery lowEV battery very lowEV battery drainedEach manufacturer seems intent on creating their own set of charge indicators. This set shows a bar that moves right to left in a rounded rectangle, It changes color as the battery is drained and goes from yellow/amber/orange to red and finally adds an exclamation point as the the battery’s charge gets lower and lower.

Charging indicatorEV plugged inCharge impossible indicatorAnother set of images appear here. In Blue, the vehicle is charging. In Green, the EV is plugged in and ready to charge. In Red, charging is impossible. The indicator will also be blinking. The charge cable or battery may be over heated. The vehicle should be inspected by a competent technician.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2012/03/high-voltage-battery-charge-level-indicator-symbol/

Low Brake Fluid Indicator Symbol

Brake Fluid

Low Brake Fluid IndicatorThis is the Low Brake Fluid Indicator symbol. Our first recommendation is to take your vehicle to the dealer or authorized service center  for maintenance. You may check the brake fluid level and add fluid appropriate to the vehicle make and model, but please read on first…

  • Before continuing, are you sure this is your symbol?? If yes, then read on below.
  • Otherwise you can return to our main Picture Symbols page and scan again!

It is important to note that the brake fluid level will drop as the brake pads wear down normally. Thus it may be simply be time for new brakes. Otherwise, there may be a leak in the brake system. While both are serious, a leak is worse. Use this light as a sign that your vehicle should be checked ASAP for important brake maintenance.

The image includes wavy lines inside the circle and brackets used as a standard to indicate brakes.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2012/03/low-brake-fluid-indicator-symbol/

All Those Lights on Your Dashboard: They’re Not for Idiots Anymore

The First Warning Lights

Oil Trouble Indicator Symbol In a simpler day, if your engine’s oil pressure dropped too low, your dashboard, or more properly, your instrument panel, would have had an analog oil pressure gauge displaying the pressure reading and a warning light, a red dot, that would come on to get your attention. Then some manufacturers did away with the gauge altogether, leaving only the red dot or “Idiot” light. There would have been a temperature gauge plus a light to warn a driver if the engine’s temperature rose too high. But now you might not see a gauge at all. In the meantime, “Idiot” lights have proliferated to the point of madness. And as a driver, you need to be a “road scholar” (sorry) to understand them all.

Idiot lights, or tell-tales, as they are known only in the industry, were designed to help drivers who didn’t understand how to read a gauge and to get your attention. To those who actually did know how to read the gauges, and watched them like a hawk, the tell-tales came to be known as Idiot lights. And the term stuck.

Warning Light Evolution

Check Engine Light SymbolHowever, in today’s vehicles, there could never be a corresponding gauge to compliment a Check Engine light, or the ABS (anti-lock brake) light, or a Drivetrain Trouble light, or for any of the dozens of text and picture tell-tales that have permeated vehicle instrument panels over the last few decades.

There may be literally 20 or 30 picture or text tell-tales on a modern instrument panel, each connected to some system in your car. We’ve counted as many as one hundred in some models! And they may illuminate in twos and threes if a problem is detected. That is, a problem with one system causes other systems that are dependent on the first to be shut off. Each of those systems will have an associated, and now illuminated, tell-tale. Today, a driver needs to be an automotive prodigy to know what’s going on.

Slip Indicator SymbolMaybe the most troubling about the “Prodigy” lights is that when one of them crops up, it indicates a problem or malfunction has already occurred. For instance, there is no gauge to indicate a change in the anti-lock brakes. If a malfunction occurs, a tell-tale appears. The same for an electronic throttle, the power steering, the stability control system, or any of the other advanced, and often electronic, systems.

So a “Prodigy” light comes on and a frustrated and often panicked, non-prodigy driver turns to his or her owner’s manual for help. Unfortunately, the common answer is to call your dealer. It is truly impossible for an average driver to memorize the meaning of all the lights, which all too many times includes a system acronym or abbreviation. In the end, drivers actually do feel like Idiots through no fault of their own.

VDC Off IndicatorDrivers need help and at DashboardSymbols.com, we are developing tools to do just that. The first tool is a Smartphone app that includes some 100 image and text tell-tales and their descriptions. The App is currently available for Android and Blackberry phones and under development for the iPhone. We ultimately intend to change the way vehicles communicate with drivers. In the meantime, if you are confused by the symbols that show up on your instrument panel, go to www.dashboardsymbols.com. There, you will find the most comprehensive list of automotive symbols available anywhere, and access to our tools. We’ll help you feel like a “Prodigy”, rather than an “Idiot”!

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2011/10/all-those-lights-on-your-dashboard-they%e2%80%99re-not-for-idiots-anymore/

The Single Most Misunderstood Warning Indicator on Your Instrument Panel – Part I

The Tire Pressure Monitoring System

Tire Pressure Monitor SymbolHave you seen or are you seeing this light on your instrument panel?  What the heck does the symbol mean and what the heck do you do about it? It is the TPMS – Tire Pressure Monitoring System – indicator. Rare Tire Pressure Light w/ArrowsAnd it is the single most misunderstood warning indicator you will see on your instrument panel. A number of issues with today’s cars and and the people who service them come gift wrapped in this one symbol. The symbol shown to the right is a rarer version and is discussed below.

Is the Car At Fault?

We are accustomed to warning lights pointing to a fault with a system in the car. That is rarely the case here, as the light is primarily shown to inform a driver that the tire pressure or pressures in the tires—including the spare—are low and there is likely no actual fault with the vehicle! So here we will discuss the merits of the TPMS light.

Under the category of misunderstood, this light has been described by drivers variously as:

  • An exclamation point in parenthesis
  • An exclamation point in brackets
  • An exclamation point in a horseshoe
  • Flames – destined to be a classic!
  • A wishbone
  • An exclamation point in a fish bowl
  • An exclamation point in a cup
  • And, a real favorite, a candle in a glass!

Never has anyone called and said “I have an exclamation point in the cutaway of a tire” – which is exactly what it is!

Everyone from motorists to service personnel, believe it is nothing but a pain in the neck. But, in truth, it is doing its job, calling attention to the fact that the pressure in one or more of your tires is low. Addressing the issue when it comes up will save you money on tires and fuel by extending the life of your tires and by reducing rolling resistance, respectively.

The light suggests four possible scenarios:

Continue Reading …

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2011/02/the-single-most-misunderstood-warning-indicator-on-your-instrument-panel/