Tag: Kia

EV Charging: Whose Electric Vehicles Have the Fastest Charging Speed?

Speed Kills? Not Here!

Back in July, we posted on the efficiency of electric vehicles, or EVs, using miles per kilowatt as the metric. You can see that post here.

But whose electric vehicles have the fastest charging speed?

We promised to then post on charging efficiency or charging speed when DC, or Level 3, charging. This proved to be a really difficult nut to crack as manufacturers throw numbers around that are near meaningless and mostly self serving. Whatever number makes their car or cars look good, they will use. There is no standard metric. Or at least there wasn’t until now.

The Real Pros

Enter Edmunds.com. Working with P3, they have the resources and the access to do this properly and have researched the topic which has culminated in their article, Which EVs Charge the Fastest? The link will take you there.

So we will defer to them on the topic — they will do it best, and have already done it. By all means when doing research on your next or first EV, check out their work.

They tested charge rates when batteries are at 10% charge and charged only to 80%, which is exactly how you should charge your car at a DC or Level 3 charge station. By stopping at 80% charge, you spare a battery’s overall lifespan and better maintain its long-term performance. Charging power for most, if not all, vehicles also significantly slows beyond 80% (see the charge curve and discussion below), so it’s generally best to unplug at that point. Its the best use of your time as well as the car’s battery and frees up the charging station.

We’ll make one notable observation. In our efficiency research, Hyundai’s fleet was second only to Lucid and tied with Tesla. You can see it in our previous post. Edmunds testing places two Hyundai models and one Kia — same manufacturer — at the very top of charging speed! So, not only does Hyundai come in with the best range but many of their models charge the fastest as well!

Edmund’s leaderboard is here. They use an interesting metric of miles added per hour while DC charging, leading to numbers that do not reflect range! The Ioniq 6 adds range (charges) at 868 miles per hour! This does not mean that the car will go 868 miles when done charging. It means it will hit its roughly 300 mile range and be done charging well before the rest of the field!

The next fastest charging model that is not a Hyundai or Kia is the Porsche Taycan at 690 miles per hour, a full 20% less. The first Tesla is the Model 3 at 569 mi/hr, 35% slower than the Ioniq 6.

A final note here. All EVs feature a charge curve, like the one shown below from P3. It’s a little difficult to read, but reading it is not the point (you can read it here). All of vehicles shown behave in a very similar fashion, and yours will too. They start fast and finish slow. It is the nature of today’s battery technology and stopping at 80% is best for you, the battery and the charging public. Adding another 10% could take as long as the first 70!

Fastest charging speeds

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Permanent link to this article: https://dashboardsymbols.com/2023/11/ev-charging-whose-electric-vehicles-have-the-fastest-charging-speeds/

EV Efficiency: Range’s Ignored Stepsister — While We Ignore MPGe

EV Efficiency

Most commonly any talk about EVs is about range. And while that’s certainly important, we want to shift the focus to fuel efficiency. And yes, there is such a thing! Click here for charging speed information.

The industry talks about kilowatts used per 100 miles, which is just so far from anyone’s experience and difficult to truly understand, unless maybe you’re an electrical engineer.

We use miles per gallon when talking about internal combustion engine or ICE cars, so how about miles per kilowatt?

We offer this as part of our continuing efforts to simplify the latest in automotive technology as much as possible. And yes, we in turn are choosing to ignore miles per gallon of gasoline-equivalent (MPGe). It is a tortured stat meant to compare EVs to vehicles run on liquid fuels. It will be extinct soon enough.

The chart below is a translation primarily but not exclusively of work from ev-database.org, and I’ve linked their chart here. It’s in kilometers and the twisty kW per 100. I did a video as well that is also posted below, but here can be updated easily as improvements are made and new models are introduced. Note that our chart focuses on EVs available in North America while ev-database goes world wide and that the it can be expanded to show all entries.

ManufacturerModelBattery (kWh)Range (mi)Miles per kW (m/kW)Fleet Ave. m/kW
Renault
R552 kWh2494.84.8
Lucid
Air Pure / Touring88336-3483.8-4.03.8
Air Dream112405-4193.6-3.7
Tesla
Model 3582524.33.7
75286-3013.8-4.0
Model S95348-3573.7-3.8
Model Y582183.8
75258-2703.4-3.6
Model X95283-2953.0-3.1
Hyundai
Ioniq 6542274.23.7
74273-3083.7-4.2
Kona481863.9
652483.8
Ioniq 5541833.4
74239-2423.2-3.3
Lexus
RZ300e712663.73.6
RZ450e632003.5
Volkswagen
ID.7863233.83.5
ID.7772923.8
ID.4521773.4
ID.477249-2553.2-3.3
Honda
Prologue85273-2963.2-3.53.4
BMW
i481280-3203.5-4.03.4
672674.0
i581264-2953.3-3.6
iX65230-2363.5
71-74224-2393.2
i7102314-3233.1-3.2
iX105301-3142.9-3.0
Polestar
494348-3723.7-4.03.4
278255-2733.3-3.5
3107292-3052.7-2.9
Chevrolet
Bolt652594.03.4
Bolt EUV652473.8
Silverado2004502.3
Kia
Niro652393.73.3
e-Soul391433.7
642303.6
EV674224-2553.0-3.5
54190-3.5
EV9100280-2862.8-2.9
Nissan
Leaf391463.73.3
Leaf e+592113.6
Ariya632083.3
87252-2802.9-3.2
Porsche
Taycan models84236-2862.8-3.43.3
71230-2363.2-3.3
Macan100310-3813.1-3.8
Genesis
G80832743.33.2
GV6074227-2423.1-3.3
GV70742182.9
Volvo
EX30491743.63.2
64224-2303.5-3.6
C40662213.4
79249-2613.2-3.3
XC40662143.2
79242-2523.1-3.2
EX90107280-2892.6-2.7
Lotus
Eletre1123543.23.2
Audi
Q4 e-tron52239-2643.4-3.53.1
77177-1833.1-3.4
e-tron GT85252-2613.0-3.1
Q8 e-tron89261-2772.9-3.1
106283-3262.7-3.1
Fisker
Ocean1053263.13.1
752363.1
Acura
ZDX102288-3252.8-3.23.0
Mercedes
EQS Sedans108336-3953.1-3.72.9
EQS SUVs108301-3112.8-2.9
G-Wagon1162502.2
Ford
Mach-e91264-2982.9-3.32.9
702333.3
Lightning982302.4
1313202.4
Vinfast
VF 8882643.02.8
VF 91233232.6
Rolls Royce
Spectra1022602.62.6

The Rankings

So, I’ve ranked manufacturers by efficiency, based on the fleet average miles per kW. This is exactly what we’re used to using in ICE vehicles — fleet average miles per gallon. The miles/kW figures are derived simply by taking a vehicles range and dividing by the battery’s kWh size. Note that the numbers are rather small, which may be what drives the use of kilowatts per 100 miles, but they are still very telling.

Few models reach or exceed an efficiency of 4 miles per kilowatt. Further, those numbers are nearly all associated with smaller models and often with smaller batteries! For instance, the industry leader is Tesla’s Model 3 with the 58 kWh battery! A smaller battery weighs less and is thus more efficient, while lacking some range. The higher range Model 3 features a 75 kW battery.

*In fact a May, 2024 update finds a Renault R5, available only in Europe, a small car with a small battery, comes in at 4.8 m/kW! It now leads the list!

Overall, Lucid, Tesla and Hyundai lead with the most efficient fleets. Oddly, Kia in particular and Genesis as well fall short of their Hyundai cousins. Kia’s smaller vehicles should have it neck and neck with Hyundai, who’s offerings tend to be smaller as well.

Bigger batteries, while offering more range generally, are not a guarantee. Note that Vinfast’s VF 9 models holds a whopping 123 kWh battery, but only 323 miles in range and lands at the bottom of our list at 2.6 miles per kilowatt. This is a full 40% less efficient than the 58 kWh Tesla Model 3.

Speaking of big batteries, battery power trains are already heavier than their ICE counterparts. For example the Ford F150 Lightning weighs in at 2500 lbs more than the gas powered version. The battery alone in the upcoming Hummer is said to weigh 2900 lbs.

The hyphenated ranges and efficiencies are identical models most often with single vs dual motors. Single motor variants are always more efficient. In some cases there are adjustments that up the horse power as well, which then cuts into efficiency.

Note who’s missing from this list: Toyota/Lexus (since added)! Honda/Acura (since added). Mazda. Subaru (missed this one)! Stellantis (at work in Europe). Even those we’ve added remain well behind a changing landscape…

So we’ll keep an eye on that landscape. Expect to see battery chemistries get more efficient and to see weight reductions, also adding efficiency.

We also expect to see faster and faster charge rates — which is also an upcoming topic.

Updates:

  • 8/21/23, Acura introduces a ZDX EV, but comes in near the bottom. Big battery, low average efficiency.
  • 12/21/23, Rolls Royce Spectra added. Also a big battery and landed at the very bottom of the list…
  • 1/21/24,  Two Lexus models added. Just above the middle on the list.
  • 2/3/24,  Porsche Macan added, which moved the brand average from 3.2 to 3.3 m/kW.
  • 5/21/24,  Renault R5, available only in Europe, a small car with a small battery, comes in at 4.8 m/kW!
  • 5/21/24, Honda intros the Prologue with an 85 kWh battery and nearly 300 miles of range.
  • 5/22/25, the Mercedes adds the G-Wagon and drops fleet efficiency from 3.1 to 2.9.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Permanent link to this article: https://dashboardsymbols.com/2023/07/ev-efficiency-ranges-ignored-stepsister/

Does Your Owner’s Manual Have a Troubleshooting Guide?

How Deep Is Your Owner’s Manual?

We’ve done a couple of owner’s manual rants and got to thinking about where the average driver might look in their respective manual if they ran into trouble, specifically with dead or dying key fobs.

So, we examined a sampling of owner’s manuals from BMW and Mini, Fiat Chrysler, Ford, GM, including Buick, Chevrolet and Cadillac, Honda and Acura, Kia and Hyundai, Land Rover and Jaguar, Mazda, Mercedes Benz, Nissan and Infiniti, Subaru, Toyota and Lexus, Volkswagen and Audi and Volvo. And since we are adding this commentary, you can probably guess the results.

Mazda chapterSo lets set some parameters. Our first thought is to look for Troubleshooting chapter. So, result #1 is that not a single one of these 25 manufacturers have a chapter with this title. Only 3, Mazda (right), Toyota and Lexus, even use the word Trouble. Emergency, Roadside or Breakdown are most likely to be found, and this is a pretty short hurdle. VW raises the hurdle, with a Do It Yourself chapter that includes flat tires and dead batteries, etc. that tend to be found in the Breakdown chapters from other manufacturers.

To Index or Not to Index

Next, we looked to see if there was an index to resort to. Several, BMW, Land Rover, and Ford, for instance, have no indexes at all. So if someone out there is from these companies, please consider adding that in. On the other hand, the indexes we did find were no help at all with dead key fobs.

IndexSo, back to the our troubleshooting-like chapters. Once inside, only Honda/Acura, Toyota/Lexus and Subaru got this right! Setting aside for a moment the fact that the owner’s manual is most likely inside the car and the driver locked outside, at least if the driver manages to get the car open, he or she will be able to get started.

The Honda and Acura chapters point to an issue with the key fob being weak. This may not be immediately obvious to the operator, but it would be a likely spot to check out if the car wasn’t responding.

Subaru chapterSubaru (right), Lexus and Toyota chapters point directly to pages with solutions to issues with the electronic keys. Again, it may not be obvious to the driver that the key fob is the problem, but these manufacturers come the closest to nailing the problem. Titling the sections using something like what to do if the car does not respond to the electronic key would come closest to replicating exactly what the driver is experiencing.

Absolutely none of the other manufacturers point directly to the electronic keys in anything remotely like a troubleshooting chapter. To be clear, they all have the solutions shown, but the driver is left to contend with 400, 500 or 600 pages of information to get to what they need.

So for all of them, walk a mile in your customers shoes and try to think like someone who simply doesn’t understand what is wrong. Then make a Troubleshooting chapter and forget the clever titles like Handling the Unexpected or Volkswagens do it yourself chapter, which is where they keep breakdown assistance.

The closer your cars get to being rolling computers, the more relevant an actual Troubleshooting chapter will be to your customers.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2018/12/does-your-owners-manual-have-a-troubleshooting-guide/

Hyundai, Kia and Genesis Videos: Handling Dead Key Fob Batteries

How to Open, Start and Replace Fob Batteries in Hyundai, Kia and Genesis Vehicles

We have seventeen videos offering help to Hyundai, Kia and Genesis drivers who’s key fobs or remote controls have gone dead.

This one is exclusive for the Kia EV9 with a unique key hole cover.

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This video covers Hyundai electric models exclusively.

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This covers Hyundai Sonata models 2020 and newer.

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This video covers the electric Kia Soul!

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This video assembles all keyless start Hyundai models together.

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A new video exclusively for driver of the newest Santa Fe and new Palisade model, which has a unique requirement for revealing the key hole.

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An updated video confirming the open and start process in newer Hyundai models.

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This video offers help with the newest Hyundais and Kias.

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Here’s a video of the procedure for early Kia Sorentos, Sportages and Fortes.

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Here’s a video of the procedure for early Hyundai Sonatas.

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This one covers early Genesis models.

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And a video for a Kia Optima built before 2014, a Kia Soul and a Hyundai Equus.

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Here’s the new Genesis line, updated.

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A video of us replacing the battery in an early Kia, Hyundai dead key fob or remote control.

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Another video replacing the battery in the newer Kia fob, 2014 and after.

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This video is the 2019 and later side button Kia key fob

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This is a video replacing the battery in the newer Hyundai fob, 2014 and after.

 

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This video covers key fobs introduced in 2020.

Models examined include Sedona, Genesis, Borrego, Mohave, Niro, G70, G80, G90, GV80, Cadenza, K900, Azera, Veloster, Venue, Sorento, Sportage, Forte, Sonata, Optima, Soul, and Equus.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2016/05/hyundaikia-video-help-with-dead-key-fobs/

Key Fob Battery Replacement Videos (Remote Controls. Smart Keys)

How to Replace Batteries in Key Fobs.

We post videos here of us replacing batteries in key fobs or remotes.

Manufacturers are listed in alphabetical order. All GM, Stellantis (FCA (except Wagoneer)), Nissan, and Toyota Motors made vehicles are grouped together under their parent company names.

Table of Contents

Acura Fobs

Acura latest key fob

 

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A new style Acura fob here.

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Acura older key fob.

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Alfa Romeo Fob

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Audi Fobs

Audi, common key fob.

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Audi, newer key fob.

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Audi new generation (2019) key fob.

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Audi flip key, updated, key start and keyless start models.

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BMW Fobs

BMW, common key fob.

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BMW, updated version of the above video.

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BMW, newer key fob.

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And an update of the video above.

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BMW 2022 and newer fob.

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FCA Fobs

FCA, newer (rounded) Chrysler, Jeep or Dodge key fob battery, updated.

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FCA, early (tapered) Chrysler, Jeep or Dodge key fob battery replacement.

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FCA, for a Fiat.

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FCA, newest key fob style.

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FCA, for Maserati.

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FCA for a new Jeep flip key fob.

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Ford, Lincoln Fobs

Ford and Lincoln, one of three key fob styles, updated.

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Ford and Lincoln, a second key fob style.

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Ford/Lincoln, a third fob, introduced in 2016.

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General Motors Fobs

General Motors fob in use since 2021 across all makes.

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General Motors late model fob.

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GM, a newer Chevrolet key fob.

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An even newer Chevrolet fob, and better battery handling.

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GM, a Buick flip key.

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GM, Buick key fob, updated.

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GM, for a Cadillac.

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GM, 2021 and newer Cadillac.

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GM, for GMC models.

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This one is for a Chevrolet flip key, still in use with some keyless start cars.

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Holden Fob

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Honda Fobs

Honda, older key fob.

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And a new Honda key fob. Be VERY careful with these!

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Hyundai, Kia Fobs

Kia key fob, Pre-2014. Some Hyundai fobs may be similar.

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Newer Kia key fob.

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This video cover the side button 2019 and newer Kia fob

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This one is for a newer Hyundai key fob. A little different from the one above.

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Land Rover Jaguar Fobs

A fob from Land Rover. Newer Jaguars also use this style.

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Post 2018 (roughly) Land Rover, Jaguar DIY key fob battery replacement.

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Toyota, Lexus Fobs

Most common Lexus key fob. Toyota fobs may be similar.

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Next gen Lexus or Toyota key fob, updated.

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2019 and newer Lexus.

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This one covers Toyotas exclusively.

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Toyota Post 2018 key fob battery replacement.

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Mercedes-Benz Fobs

Older Mercedes-Benz key fob.

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New style Mercedes-Benz key fob.

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Mitsubishi Fob

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Nissan, Infiniti Fobs

Most common four button Nissan and Infiniti key fobs, updated.

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Nissan three button key fob, updated.

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The latest key fob style, so far used in an Infinity only.

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Porsche Fob

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Subaru Fob

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Tesla Fobs

Tesla fob, Model X only.

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This one covers the Model S.

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VW Fobs

Volkswagen flip key-style key fob.

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Volkswagen embedded mechanical key style.

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Newer flip key style.

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Volvo, Polestar Fobs

Volvo key fob, older models.

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Volvo, Polestar, new generation key fob.

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Wagoneer Fob

Wagoneer key fob, new models (post 2021).

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2016/03/replacing-fob-remote-or-smart-key-batteries/

Start a Hyundai, Genesis or Kia with a Dead Key Fob

How to Start a Hyundai, Genesis or Kia with a Dead Key Fob

Starting Your Hyundai, Genesis or Kia

Hyundai, Genesis and Kia use no less than seven different ways to start the vehicle if the Smart Key is weak or the Smart Key does not work correctly. However, the companies are migrating all their models to Method 6, smartly standardizing the process. That is until Genesis seemed to take a step back in 2021.

And if your start battery is still good, we’re going to get you going! Just follow along.

Kia/Hyun Start Style 6The latest models from all three manufacturers — with two exceptions — have a much simplified process. Staring with vehicle updates in the 2013 model year, simply press the Start / Stop ignition button with the Smart Key while depressing the brake to start the vehicle. We originally named this the back up start Method 6. If this does not work in your model, continue on below for a method that will.

EV button2021 Genesis G80 consoleThe exceptions noted are first, an EV button (far left) in Kia EVs. It is pushed just like the Start / Stop button. The second exception is the 2021 Genesis G80, which is now a Seventh Method. This method has moved to the 2022 GV60 EV as well, and may yet be placed in other models. If the vehicle does not recognize the key fob or Smart Key, slip the Smart Key into the space behind the shifter dial and cup holders and in front of the leather of the console. See the second image to the left. Then, step on the brake and push the Start / Stop ignition button to start the vehicle as normal.

Genesis charging padWe must also add an Eighth Method, which is digital. In the new GV60, G70, GV70, G80 and G90, a registered smart phone or a pre-registered card key can be placed on the vehicle’s wireless charging pad. It is found in front of the center console storage area (left). Once in place, the vehicle can be started as normal.

Kia/Hyun Start Style 1The Kia Forte, Sportage, and Sorento and Hyundai Sonata (prior to 2014) use Method 1. Insert the Smart Key in the Smart Key holder, which is a slot inside the center console, then press the Start / Stop ignition button while depressing the brake. To remove the Key, press it, then pull. Check out the video below.

Kia/Hyun Start Style 2The Kia Magentis also uses a slot in the center console in Method 2. Insert the Key and then press the Start / Stop ignition button while depressing the brake. To remove, press the Smart Key inward past the detent and then pull it outward.

Kia/Hyun Start Style 3The Hyundai Genesis, built before 2014, uses Method 3, which is a slot located behind a door above the shifter. Insert the Key and then press the Start / Stop ignition button while depressing the brake. To remove the Key, press it and then pull it out.

Kia/Hyun Start Style 4The Kia Optima (prior to 2014) and Soul and Hyundai Equus use Method 4, which is a slot in the glove box. The slot is a little higher in the Equus. Insert the Key and then press the Start / Stop ignition button while depressing the brake. To remove the Key, press it and then pull it out.

Kia/Hyun Start Style 5The Kia Borrego uses the Method 5 slot, which is in the dash just below the Start /Stop ignition button. It should be readily visible. Insert the Smart Key and then press the Start / Stop button while depressing the brake. To remove the Key, release it by pressing and then pull it out.

 

Note: If you have made an attempt to start the vehicle without success, there may be residual pressure in the brake system and a new warning light may appear (left) or text Engine Start Operation Indicatormessage to Step on the Brake. Press the brake pedal very, very hard when trying to start the vehicle again to be sure that the release switch behind the pedal is engaged. Or wait a few minutes and try again.

Video Help

Click here for videos to walk you through the processes.

… Return to Part I, Getting In

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2015/01/hyundai-and-kia-dead-key-fob-help-part-ii/

Automotive Culture Needs an Empathy Reboot

Automotive Culture

DashboardSymbols.com was founded on the basis that the industry was leaving its driver’s behind at crucial points in the driving experience – namely when something goes wrong. Recent events reinforce this basis.

First, General Motors and the ongoing saga surrounding very, very bad ignition switches. Evidence continues to point to GM treating the problem as a customer satisfaction issue early on and later to discover how to alter the behavior of their customers in order to rectify the problem of their cars shutting down unexpectedly. At first, the company warned against possibly hitting the ignition key with a knee or a bag, or some other foreign object and thus turning off the car. Later, drivers were instructed not hang heavy items on key chains, a warning that remains in force for cars not yet serviced in a recall.

Who Know?

Second, we got a call from a Kia Motors customer who tried to determine in advance of the battery in his key fob going dead just how to start a 2014 Optima. No one in sales or service at the dealership where he bought the car actually knew! They each pointed to a slot in the glove box, which had been removed for the 2014 model year. The customer called Kia’s California headquarters where he Kia/Hyun Start Style 6was told that the start button is simply to be pushed by the key fob itself if the fob’s battery goes flat. He called us since we turned up in a search for the answer, and we had it wrong too! We had the procedure, but not for the 2014 Optima. (We had access only to the 2013 model year manual and have since confirmed his answer and updated this website posting.)

In both stories, one element of a car company serving the public got it wrong – at corporate in the first instance and at the dealership level in the second. The underlying issue to us at DashboardSymbols.com is a lack of empathy for customers. It is far too easy and convenient to look for where a customer is misusing the equipment or to leave them to their own devices rather than to expend energy looking for a possible problem or a real answer. Even as there was ample evidence that several parties at GM knew the ignition switches were bad, others at the company who were hearing complaints failed to go beyond looking for how the customer might have caused the problem. And anyone at the Kia store (who will remain nameless) could have opened the owner’s manual from a new Optima and supplied the correct answer.

Widespread Problems

These problems are not confined to GM or to Kia dealerships. They are part of a culture deeply entrenched with service and sales personnel who all too often quite frankly see their customers as stupid. “Not that question again!” And they are just as entrenched at the corporate level as evidenced by the growing number of tell tales thrown into cars with little regard for the average Joe who just needs to get the kids to school on time and get to work. The car culture puts a new system in a car, and makes a new tell tale. Over 270 of them on DashboardSymbols.com and growing.

BMW Cylinder CoverAnd adding insult to injury, there are now 11 manufacturers building cars with hidden key holes, and not one has thought to put the instructions in an app for a locked-out customer to reference. Its in the manual after all – locked in the car.  The customer is supposed to remember having been shown. Once. As if anyone really learns anything that way.

A little empathy, a mile walk in their shoes, rather than the cynicism will go a long way at GM, and the industry as a whole, to change the current culture. Or at least soften it.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2014/06/automotive-culture-needs-an-empathy-reboot/