Tag: recall

Recall Targets Tesla Typefaces

What Size Type?

Way back in 2012, we noted in a post linked here that a group at MIT (the Massachusetts Institute of Technology) was doing a study on typefaces that would mitigate driver distraction. That is, typefaces that would be the least distracting.

And while it was a time where there was a lot of attention focused on driver distraction, our take was that while the intent of the research was laudable, it would make more sense to remove text altogether! That is, if a GPS system can give audible turn by turn directions, couldn’t text be shifted to spoken word?

Owners poke fun at recall

A “Recall”?

Well, we appear to be full circle, as Tesla has had to “recall” pretty much every car they’ve ever produced to correct the size of the type they use in warning lights on instrument panels! Twelve years after we posted on the typeface study, the maker of some of the most sophisticated cars ever built, is being forced to adjust the text in its warning lights with what the National Highway Traffic Safety Administration (NHTSA) terms as a “recall”.

The word “recall” belongs in quotes throughout because the problem was handled within days by an over-the-air (OTA) update.

Critics on the social media platform X have made fun of the issue, with some poking fun of the notices sent to Tesla owners through the mail that arrived Letter to transportation secretaryafter the OTA update had already been applied (above, right)!

Still others noted that manufacturers are required to send the notifications under the NHTSA rules!

And still others noted the ridiculous waste of paper (trees!) and postage involved. One even took a photo of an envelope addressed to Transportation Secretary Pete Buttigieg (right). In the envelope, aside from a letter asking for a change in the rules, he included the letters that were sent to him by Tesla.

We called for the warning light system to be scrapped years ago, but no dice. The legacy warning indicators persist, not to mention the legacy recall system, so we’ll call for that to be replaced as well. Maybe the phase out of ICE vehicles will lead to a phase out of both the warning light and recall systems.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2024/02/recall-targets-tesla-typefaces/

Recall Trend Highlights Electronic and Safety Systems

Recall Trend

Pre Collision System OffA disturbing trend appeared in the recalls (2015) we tracked since our last newsletter. Six recalls were issued involving automated electronic systems, including safety systems directly and indirectly. And they simply got more troublesome through the course of the month.

  • First, GM recalled 51,000 Spark, Sonic models for radio, warning glitch. The warning glitch included chimes that would warn of the keys left in the ignition or of a seat belt that is not in use.
  • Next, Nissan recalled 14,595 vehicles for a sticky start/stop button. In hot temperatures, the engine start/stop button in affected vehicles may stick inside the button housing.
  • Ford then recalled 433,000 vehicles for a faulty body control module that can prevent affected vehicles from turning off, even if the key is removed from the ignition or stop/start button has been pressed.
  • Ford followed that up with a 393,623 vehicle recall for electric power steering assist systems that may shut down due to a sensor fault.
  • EyeSight Off Indicator SymbolSubaru then recalled 72,000 cars with its EyeSight active safety system for a brake light switch that can interfere with the software that triggers the automatic braking.
  • And finally, as we were putting this item together, Fiat Chrysler Automobiles issued a recall to address remote hacking of some of its vehicles – after hackers took control of Jeep remotely!

Right now, manufacturers expect drivers to put their safety in their hands in an ever expanding universe of new electronic systems. Over time, car makers fully expect that drivers will eventually agree to cede all control of their cars to the car itself, and thus to its manufacturer.

Power steering that could shut off? Braking that is to rely on the car “seeing” what is ahead? Cars that can’t be shut off or a start/stop button that is stuck? Cars that fall under the control of hackers??

A Call to Action

The industry had better get this right, and while the recalls in these cases are supposed to set things right, things need to be a whole lot righter than they are now. The National Highway Traffic Safety Administration (NHTSA) is actively involved in research into in-vehicle crash avoidance systems, vehicle-to-vehicle (V2V) communications that support crash avoidance applications, and self-driving vehicles themselves. We truly hope they have their eye on the ball. These kinds of problems need to be addressed before systems hit the streets – before recalls are needed!

And here’s a question we have not seen asked: When your car gets to truly driving itself, will this mean that the manufacturer will then hold accident liability? Hell, do they now for current automated safety systems? Will we get to cancel our auto policies down the road?

We’ll find out soon enough.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2015/07/recall-trend-highlights-electronic-and-safety-systems/

Automotive Culture Needs an Empathy Reboot

Automotive Culture

DashboardSymbols.com was founded on the basis that the industry was leaving its driver’s behind at crucial points in the driving experience – namely when something goes wrong. Recent events reinforce this basis.

First, General Motors and the ongoing saga surrounding very, very bad ignition switches. Evidence continues to point to GM treating the problem as a customer satisfaction issue early on and later to discover how to alter the behavior of their customers in order to rectify the problem of their cars shutting down unexpectedly. At first, the company warned against possibly hitting the ignition key with a knee or a bag, or some other foreign object and thus turning off the car. Later, drivers were instructed not hang heavy items on key chains, a warning that remains in force for cars not yet serviced in a recall.

Who Know?

Second, we got a call from a Kia Motors customer who tried to determine in advance of the battery in his key fob going dead just how to start a 2014 Optima. No one in sales or service at the dealership where he bought the car actually knew! They each pointed to a slot in the glove box, which had been removed for the 2014 model year. The customer called Kia’s California headquarters where he Kia/Hyun Start Style 6was told that the start button is simply to be pushed by the key fob itself if the fob’s battery goes flat. He called us since we turned up in a search for the answer, and we had it wrong too! We had the procedure, but not for the 2014 Optima. (We had access only to the 2013 model year manual and have since confirmed his answer and updated this website posting.)

In both stories, one element of a car company serving the public got it wrong – at corporate in the first instance and at the dealership level in the second. The underlying issue to us at DashboardSymbols.com is a lack of empathy for customers. It is far too easy and convenient to look for where a customer is misusing the equipment or to leave them to their own devices rather than to expend energy looking for a possible problem or a real answer. Even as there was ample evidence that several parties at GM knew the ignition switches were bad, others at the company who were hearing complaints failed to go beyond looking for how the customer might have caused the problem. And anyone at the Kia store (who will remain nameless) could have opened the owner’s manual from a new Optima and supplied the correct answer.

Widespread Problems

These problems are not confined to GM or to Kia dealerships. They are part of a culture deeply entrenched with service and sales personnel who all too often quite frankly see their customers as stupid. “Not that question again!” And they are just as entrenched at the corporate level as evidenced by the growing number of tell tales thrown into cars with little regard for the average Joe who just needs to get the kids to school on time and get to work. The car culture puts a new system in a car, and makes a new tell tale. Over 270 of them on DashboardSymbols.com and growing.

BMW Cylinder CoverAnd adding insult to injury, there are now 11 manufacturers building cars with hidden key holes, and not one has thought to put the instructions in an app for a locked-out customer to reference. Its in the manual after all – locked in the car.  The customer is supposed to remember having been shown. Once. As if anyone really learns anything that way.

A little empathy, a mile walk in their shoes, rather than the cynicism will go a long way at GM, and the industry as a whole, to change the current culture. Or at least soften it.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2014/06/automotive-culture-needs-an-empathy-reboot/