Category: Articles & Commentaries

Discussions on topics of interest to drivers concerning things they may not understand about their vehicles as well as articles on the future of the auto industry.

Reflexes or Programming: Which Would You Choose?

Reflexes or Programming

I recently had a run in with a large delivery truck that started out of a driveway unexpectedly, while a passenger and myself were distracted for a moment. The truck stopped in front of us, and did not make a move forward or back.

Auto Braking Indicator SymbolThere was no accident. We both looked up, let out an audible gasp, and a quick twist of the steering wheel sent us around it.

I wondered immediately a number of things, but first and foremost, what would a collision avoidance system have done? In most cases, it would have braked.

In truth, there are many times that braking may be the best choice for avoiding a problem on the road. And times when it may not! Sometimes steering and braking. Sometimes accelerating! Many times, some combination of all the functions of a vehicle are needed.

Smarter people than me are working very, very hard and developing crazy good technology to keep us all safe on the road. In the situation described above, I believe an auto braking function would have resulted in a crash at low speed. And since the truck had in fact intruded into our path, and while I believe there would have been a collision, at least the driver of the truck would have been faulted!

I believe that my instincts and reaction were correct: there was not time to stop, but there was time to steer! I can prove only the second part, since a collision was avoided. But I am left to wonder if programming can in fact replicate actual human instinct. Of course, development is advancing beyond collision avoidance and moving to full autonomy. And the car would not have been distracted and likely braked before we spotted the truck.

The Proof?

As if in response to my musings, within a few days Automotive News published an article titled “Why autonomous cars should drive the way we do”. Author Krishnan M. Anantharaman nails the problem, stating “As drivers, we’re never as comfortable as when we or someone with the same risk tolerance and driving style is at the wheel.” He is in effect telling his readers that the developers of autonomous cars are going beyond function and taking into account that each of us “must feel comfortable with the decisions those cars make on when to brake, how fast to accelerate, when to pass or how fast to take a turn.”

I hope they succeed…

Without telling him I intended this article, I asked my passenger if he thought there would have been time to stop. He said yes! In effect, we disagreed on the details of the situation: the distance the truck had intruded into the road and the distance between the truck and ourselves. And for the record, he was at greater risk – the truck had entered from the right.

My internal computer opted to steer, which worked. His internal computer would have opted for the brake, which we cannot test.

We wish the developers of autonomous vehicles the very best of luck! Mr. Anantharaman’s essentially concludes that my friend and I will choose very different autonomous vehicles in the future. Assuming there is a choice, I want programming with reflexes!

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2015/08/reflexes-or-programming-which-would-you-choose/

Recall Trend Highlights Electronic and Safety Systems

Recall Trend

Pre Collision System OffA disturbing trend appeared in the recalls (2015) we tracked since our last newsletter. Six recalls were issued involving automated electronic systems, including safety systems directly and indirectly. And they simply got more troublesome through the course of the month.

  • First, GM recalled 51,000 Spark, Sonic models for radio, warning glitch. The warning glitch included chimes that would warn of the keys left in the ignition or of a seat belt that is not in use.
  • Next, Nissan recalled 14,595 vehicles for a sticky start/stop button. In hot temperatures, the engine start/stop button in affected vehicles may stick inside the button housing.
  • Ford then recalled 433,000 vehicles for a faulty body control module that can prevent affected vehicles from turning off, even if the key is removed from the ignition or stop/start button has been pressed.
  • Ford followed that up with a 393,623 vehicle recall for electric power steering assist systems that may shut down due to a sensor fault.
  • EyeSight Off Indicator SymbolSubaru then recalled 72,000 cars with its EyeSight active safety system for a brake light switch that can interfere with the software that triggers the automatic braking.
  • And finally, as we were putting this item together, Fiat Chrysler Automobiles issued a recall to address remote hacking of some of its vehicles – after hackers took control of Jeep remotely!

Right now, manufacturers expect drivers to put their safety in their hands in an ever expanding universe of new electronic systems. Over time, car makers fully expect that drivers will eventually agree to cede all control of their cars to the car itself, and thus to its manufacturer.

Power steering that could shut off? Braking that is to rely on the car “seeing” what is ahead? Cars that can’t be shut off or a start/stop button that is stuck? Cars that fall under the control of hackers??

A Call to Action

The industry had better get this right, and while the recalls in these cases are supposed to set things right, things need to be a whole lot righter than they are now. The National Highway Traffic Safety Administration (NHTSA) is actively involved in research into in-vehicle crash avoidance systems, vehicle-to-vehicle (V2V) communications that support crash avoidance applications, and self-driving vehicles themselves. We truly hope they have their eye on the ball. These kinds of problems need to be addressed before systems hit the streets – before recalls are needed!

And here’s a question we have not seen asked: When your car gets to truly driving itself, will this mean that the manufacturer will then hold accident liability? Hell, do they now for current automated safety systems? Will we get to cancel our auto policies down the road?

We’ll find out soon enough.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2015/07/recall-trend-highlights-electronic-and-safety-systems/

Tragic Incident Points to a Need to Build to Intuition

Intuition Needed

Our mission at DashboardSymbols.com is to make new auto technologies simpler to understand and use so that you can feel safe and secure. Electronics rarely have intuitive solutions when problems arise. We have long railed about car companies making getting in a push-button start car difficult when an electronic issue strikes, but we didn’t recognize that those same problems could lead to difficulties getting out.

And now one of those problems has cost a man his life.

A Life Lost

Inside_release2A Consumer Reports article recently cited the death of a man, and his dog, of heat exhaustion in Texas when he was unable to open his 2007 Chevrolet Corvette after an electronic malfunction. He was unaware of a mechanical release located near the floor below the door, as shown in the image to the left The article begins beautifully, stating “tragedy demonstrates time and time again, there is true value in conventionally designed controls for vehicles.” Their conclusion troubles us, however. But first, a review of this and other recent incidents that we have touched on.

The man, 72 year old James Rogers, stepped out of a local restaurant to check on his dog, leaving his cell phone behind. It is thought that the electronic lock failed due to a loose battery cable. He and the dog had already died by the time they were noticed and freed from the car. Sadly, other news reports stated that his daughter believes he may have been trying to consult the owner’s manual when he succumbed.

Hours Lost

Earlier this year, we reported on an item out of New Zealand where an older couple had spent 13 hours locked inside their new keyless Mazda, and nearly died. They had left the key fob outside the car and mistakenly thought that it was the only way to unlock the car. The overriding assumption was that the root cause of the problem was that either the dealer did not fully explain the features of the car, or that the couple was confused by new technology because of their age (65 and 68).

Related: Wait, you were locked In the car?

BMW Inside Lock SwitchNope, Its Not Age!

In that same article, we related another lock-out story involving a keyless, or push button start car, this time a BMW. Their friends had used the remote to lock the car as a joke, and try as they might, those inside, a man and a woman in their 20s, could not find a way out and swore that there was none! The unlock switch, while plainly marked with the image of a door with a key in it and shown here, is placed surprisingly in the center of the dashboard just below the emergency flasher switch! Not on the doors, where our twenty somethings assumed it should be. And frankly where we had assumed it would be.

Inside_release3This image is an expanded view of the Corvette’s door release lever and icon. While the image does indicate the function of the lever, it would not be easily seen while sitting in the driver’s seat of the cramped coupe. Also, it is located where we have learned to expect to find a trunk or fuel door release, so it is quite likely that that Rogers never thought to even look towards the floor. It should be noted that this lock technology is shared by the Cadillac CTS, XLR and ELR Coupes.

Consumer Report’s states that their own reliability data shows that “problems with door locks and latches are among the most common complaints.” Their article concludes that “there isn’t any worrisome trends among Corvettes.”

Looking purely at data – developed by definition after problems occur – this is certainly true. We, however, see several worrisome trends surrounding the growing love affair with electronics and the auto industry itself. We’ve cited three incidents of drivers who believed they locked in their cars. This leads us to,

  1. short of a photographic memory, ‘showing’ and ‘explaining’ new features to drivers and expecting them to read and remember everything new in an owner’s manual have never – repeat never – worked in the auto industry. Ever. No one in the industry seems capable of learning this lesson no matter how many times it is repeated. This makes the New Zealand incident the most troublesome to address and it continues the “blame the driver”, or the salesperson, mentality. That said,
  2. there is nothing intuitive about a door release on the floor below the door. GM, take responsibility for it and change it, period. The electronic lock does nothing for the owner and only satisfies something at GM. Make it part of the arm rest. Better yet, lose the unnecessary electronic release altogether and return the mechanical release as the primary, or only, release. And it follows that,
  3. there is also nothing intuitive about a lock switch located in the center of the dashboard. BMW, it too should be returned to the armrest, even though it then means a second switch is needed on the passenger door.

If you could change the behavior of the one or the behavior of the millions, which would have the greater chance of success?

Changing the one, the manufacturer, eliminates the need for the millions (drivers) to read, and frankly memorize, crucial new features or the owner’s manual. It also eliminates the need for other millions (salespeople) to somehow become effective teachers. Someone else’s dad, mom, brother, sister, son, daughter husband or wife will not have to die over something that seems simple – to those of us in the industry.

Build to intuition. Let’s not wait for data to act.

Update: We got hold of a Cadillac CTS Coupe and can add this gif (below) of the lever in action. We used it from outside the car, so we could see it well!

GM Coupe Escape Lever

And we’ve added this video discussing the growing trend towards electronic locks and latches.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2015/06/tragic-incident-points-to-a-need-to-build-to-intuition/

Beyond Airbag Recalls: The Danger of Sitting Too Close

Don’t Sit Too Close

We retweet important automotive recall notices for the safety of our followers. Lately the vast majority revolve around the widening recall of Takata air bags. Millions of cars and drivers are affected, and in light of this, I couldn’t ignore something that I had seen some months ago.

While driving a busy four lane highway, I was passed by a young woman in an SUV traveling at a pretty high rate of speed, clearly in a hurry to get wherever she needed to get. But what got my attention was her position behind the wheel. She was sitting bolt upright, using her arms to hold herself forward with her chin literally riding above the steering wheel.

Simply put, if this is her typical sitting posture when driving, and it quite likely is, in the event of the deployment of the driver’s air bag, this young woman stands no chance of survival. Not with a good air bag and certainly not one that has been recalled. She is too close to the wheel.

Air bags save lives and prevent injuries by cushioning occupants as they move forward in a front-end crash. To do this, an air bag must deploy quickly and forcefully. According to the National Highway Traffic Safety Administration (NHTSA), the force is greatest in the first 2 to 3 inches after the air bag bursts through its cover and begins to inflate.

How Close Is Too Close?

The NHTSA calls those 2 to 3 inches the “risk zone” where an occupant can be hit with enough force to suffer serious injury or death. Conversely, a properly restrained driver or passenger sitting 10 inches away from the air bag cover will “contact the air bag only after it has completely or almost completely inflated.”

The driver I saw was nearly leaning directly against the steering wheel.

This is a failure of us all: driving instructors, license testers, friends, family, anyone who has ever driven with someone who sits too close to the steering wheel and said nothing.

Driving is a learned behavior as is the position and posture we get comfortable with behind the wheel. Changing any of it is not an easy thing, nor will be bringing it to someone’s attention.

But if you know someone who sits too close to the steering wheel, try anyway. Show them the NHTSA website. Show them this article. The life you save might be your loved one.

And start with this: it might be a simple as changing the seat or steering wheel settings.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2015/05/beyond-airbag-recalls-the-danger-of-sitting-too-close/

Wait, you were locked IN the car?

Locked IN??

A few months ago, an item out of New Zealand relayed a story of an older couple who spent 13 hours locked inside their new keyless start Mazda, and nearly died. They had left the key fob outside the car and mistakenly thought that it was the only way to unlock the car. I initially let the story pass without comment feeling it would be a relatively rare occurrence.

However, I recently overheard a lunchtime conversation, again about someone locked inside a keyless, or push button start, BMW. Only this time those locked in were in their twenties! Their friends had used the remote to lock the car as a joke, and try as they might, those inside could not find a way out. In fact, they swore there was no way out!

A Closer Look

Mazda Inside Lock SwitchLets get something out of the way first: there is always an unlock option inside the car. Any car. Keep looking! In fact, in most cases any door can simply be opened from the inside regardless of a locked condition. If the manual is in the glove box, consult it! The switch for the Mazda is shown to the right with open and closed padlock images.

Now to the New Zealand case. The overriding assumption is that the root cause of the problem was twofold. First, that the dealer did not fully explain the features of the car, and second, that the couple were confused by new technology because of their age (65 and 68).

Its Not About Age

Both assumptions are completely false. We’ve said this here before and it bears repeating: people learn by doing not by having things explained to them. The dealer could easily have gone over the locks with the older couple as well as a dozen other features that would have been new to them. Learning comes with experience, hopefully not as extreme as what these folks went through. And for the record, they had left the manual in their house.

As to age, anyone is capable of being confused by new technology. Anyone. Our twenty-somethings put the lie to age being an excuse. And while the car did not belong to them, the car’s owners, who are only a few years older, also could not find an unlock mechanism inside the car!

We know that confusion and assumptions kept our New Zealanders inside their car. But just what was the problem with the BMW? A 2009 X3 to be exact.

BMW Inside Lock SwitchWell, looking through the owner’s manual, we find the answer. The unlock switch, while plainly marked with the image of a door with a key in it, is placed surprisingly in the center of the dashboard just below the emergency flasher switch! Not on the doors, where our twenty somethings assumed it should be! And frankly where I had assumed it would be. If this is a driver’s first BMW, the lock switch is in a truly mysterious location.

There are a number of possible reasons for placing an unlock switch in the center of the car. Perhaps to give both front seat occupants access. Perhaps avoid the reflexive lock action many drivers employ that can override the outside handle button if the fob is accidentally left inside, even if it is in range.

Regardless, that’s where it is in newer BMW models, and there is one somewhere in every other car made.

If you think you’re locked inside, please keep looking!

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2015/03/wait-you-were-locked-in-the-car/

A Tale of Four Drivers – And the Car Dealers That Failed Them

Four Drivers

Car dealers found themselves on the wrong side of three customers who contacted us over the last week or so. They, plus a fourth who skipped his dealer, have something to teach those of us in the auto industry.

Key Warning IndicatorNumber 1

Our first case involved a dying key fob. Fortunately, her car continued to start but the locks had begun to misbehave. She’s a personal friend and relayed the problem in casual conversation. I recommended a new battery for the fob, and as she was bringing the car in for a recall the next day, she would note the problem. When she dropped off the car, she asked to have the fob’s battery replaced.

They took care of the recall and failed to replace the battery, so back to the dealer she went. Its truly small consolation – they had the car! – but she did get the battery for free.

Our next two revolve around instrument panels. Not traditional warning lights, but rather messaging that has become so prevalent over the last several years. In each case, these drivers contacted their dealers asking what they were seeing.

Service personnel had no idea. So they took to the web and found us.

Smart instrument panelNumber 2

The first car, a Smart Pulse, had begun a daily countdown past a missed service interval, which to an untrained eye looked rather intimidating. Add to this that the dealer didn’t know what the countdown meant, and the result was a very anxious driver. An example is shown to the right, has a wrench and a -3 (days). Its a bit difficult to see, but it took only a few minutes in the vehicles owner’s manual to decipher the answer.

Fiat instument panelNumber 3

Our second instrument panel from a Fiat had also begun displaying information that the car’s owner had not previously seen. In this case, the driver had accidentally changed the display herself. The panel was now showing average miles to the gallon, mpg, which was in lower case. The “g” in the font used really looked like a “9”. She sent a photo shown to the right. Again, a few minutes in the owner’s manual turned up the answer.

Number 4

Our fourth driver didn’t actually have a problem, but when I relayed the stories, he laughed and said he would have called AAA! He spends that money every year, and by gosh they would be his first choice.

So what do we take from these incidents?

The first and best lesson is that only one of these drivers, the Smart owner, consulted their owner’s manuals. And he did not dig deep enough or understand what he read (he didn’t say). The first three started all made calls to their dealer. The fourth would have gone to AAA. Every new system added by auto manufacturers is backed up by an equally new entry in the manual and it is assumed that this is where a driver will turn. And understand.

They don’t…

Manufacturers are in a continual struggle to bring their customers up to speed on their vehicles, and from our perspective continue to fail. Showing a new owner a feature will never replace experiencing it for the first, second or third time. In our examples here, changeable instrument panel displays are a good idea on paper but less so in practice.

For all the training and experience, service personnel are only human. And in these incidents, their failings are left in full display. And at first blush, they may not take the time to problem solve. I say at first blush because they are not identified and do not have the opportunity to tell their side.

Which is the second lesson. Manufacturers also continue to struggle to keep their own personnel up to speed. Our largest concern in these examples is the failure to replace a key fob battery. We are moving inexorably towards all cars being equipped with push button start capability, and a non-working key fob is in our minds a safety concern. It will likely take a lawsuit from a stranded motorist to drive this point home. Every service person across the industry must make sure that their customers have new key fob batteries once a year.

And third, while a manual was available, the Internet was chosen for a search for an answer instead! This is where drivers increasingly turn for help.

We, and others like us, are happy to help.

In the meantime, automakers surely want to simplify their products. Add all the features you want, but with an eye towards making them simple to use, experience and understand.

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2015/03/a-tale-of-four-drivers-and-the-dealers-that-failed-them/

The Single Most Misunderstood Warning Indicator on Your Instrument Panel – Part II

Misunderstood Warning Indicator: Continued from Part I

This suggests four possible scenarios. The first three assume the light is not flashing:

1) All the tires are low on air (check your spare in the trunk too, if you have one). This occurs seasonally as the weather cools, and possibly several times. Solution? Check the pressures and inflate your tires properly.

2) One tire is low. This likely means a nail or other fault causing the tire to leak slowly. Checking all of the tire pressures will reveal a single tire to be low. A qualified service facility will be needed to address the problem.

3) The system needs to be reset. If you’ve recently had the tires rotated or replaced, check with your dealer about resetting the TPMS system.

4) If the light is flashing, there is a fault in the TPMS system, which your dealer or qualified service shop will have to resolve. Again in the first three cases, the light is simply illuminated, not flashing.

If you must drive before addressing the light, please do so carefully…under inflated tires are a potential hazard. Your tires are the only thing between you and the pavement. The light will go out after the proper tire pressures have been restored and after a bit of driving.

And by the way, the light will also come on if a tire blows, but the blowout will have your full attention…

So please, show this light some respect! Its doing its job, even if you see it illuminated on multiple occasions during year! Your tires need the attention.

Now if every car could tell you which tire and the exact air pressure…

Rare Tire Pressure Light w/ArrowsFinally, there are a handful of cars that use this symbol instead, so be aware! Its still a cutaway of a tire, and somewhere along the line it was decided that the exclamation point would be more easily understood.

In another article, we discuss how too many of the warning symbols shown on today’s instrument panels assume too much of today’s information-overloaded drivers and do everyone a disservice.

The International Standards Organization (ISO) establishes symbols for use on controls, indicators and telltales applying to passenger cars, light and heavy commercial vehicles and buses, to ensure identification and facilitate use.

It also indicates the colors of possible optical tell-tales, which are supposed to inform the driver of either correct operation or malfunctioning of the related devices. The American National Standards Institute also has a hand in this.

To date, the ISO has defined over 220 of these symbols, and growing! They are supposed to be identified easily by all people everywhere regardless of language and background. But all the good intentions – and not too mention a good deal of time, effort and money – has resulted in far too many symbols that mean absolutely nothing to the average driver.

Check out the videos below.

And one filling the tires.

… Back to Part I

The Single Most Misunderstood Warning Indicator on Your Instrument Panel – Part I

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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the  use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.

These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.

Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.

Permanent link to this article: https://dashboardsymbols.com/2015/01/the-single-most-misunderstood-warning-indicator-on-your-instrument-panel-part-ii/