How Deep Is Your Owner’s Manual?
We’ve done a couple of owner’s manual rants and got to thinking about where the average driver might look in their respective manual if they ran into trouble, specifically with dead or dying key fobs.
So, we examined a sampling of owner’s manuals from BMW and Mini, Fiat Chrysler, Ford, GM, including Buick, Chevrolet and Cadillac, Honda and Acura, Kia and Hyundai, Land Rover and Jaguar, Mazda, Mercedes Benz, Nissan and Infiniti, Subaru, Toyota and Lexus, Volkswagen and Audi and Volvo. And since we are adding this commentary, you can probably guess the results.
So lets set some parameters. Our first thought is to look for Troubleshooting chapter. So, result #1 is that not a single one of these 25 manufacturers have a chapter with this title. Only 3, Mazda (right), Toyota and Lexus, even use the word Trouble. Emergency, Roadside or Breakdown are most likely to be found, and this is a pretty short hurdle. VW raises the hurdle, with a Do It Yourself chapter that includes flat tires and dead batteries, etc. that tend to be found in the Breakdown chapters from other manufacturers.
To Index or Not to Index
Next, we looked to see if there was an index to resort to. Several, BMW, Land Rover, and Ford, for instance, have no indexes at all. So if someone out there is from these companies, please consider adding that in. On the other hand, the indexes we did find were no help at all with dead key fobs.
So, back to the our troubleshooting-like chapters. Once inside, only Honda/Acura, Toyota/Lexus and Subaru got this right! Setting aside for a moment the fact that the owner’s manual is most likely inside the car and the driver locked outside, at least if the driver manages to get the car open, he or she will be able to get started.
The Honda and Acura chapters point to an issue with the key fob being weak. This may not be immediately obvious to the operator, but it would be a likely spot to check out if the car wasn’t responding.
Subaru (right), Lexus and Toyota chapters point directly to pages with solutions to issues with the electronic keys. Again, it may not be obvious to the driver that the key fob is the problem, but these manufacturers come the closest to nailing the problem. Titling the sections using something like what to do if the car does not respond to the electronic key would come closest to replicating exactly what the driver is experiencing.
Absolutely none of the other manufacturers point directly to the electronic keys in anything remotely like a troubleshooting chapter. To be clear, they all have the solutions shown, but the driver is left to contend with 400, 500 or 600 pages of information to get to what they need.
So for all of them, walk a mile in your customers shoes and try to think like someone who simply doesn’t understand what is wrong. Then make a Troubleshooting chapter and forget the clever titles like Handling the Unexpected or Volkswagens do it yourself chapter, which is where they keep breakdown assistance.
The closer your cars get to being rolling computers, the more relevant an actual Troubleshooting chapter will be to your customers.
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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.
These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.
Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.
The author has 25 years of automotive experience and has assembled the most extensive collection of symbols and warning lights anywhere (over 1,000!) and can help you open and start any keyless start car with a dead key fob battery. BA, St. Joseph’s College, ME: MS, Rensselaer Polytechnic Institute, NY
catch up. Ford and GM will reportedly be ready with the 2020 model year, and the last 6 weeks or so have truly provided the evidence that it is sorely needed, now.
The second and eighth issues cover hybrids. The first can actually result in a fire because of unburned fuel, while the second can lead to a stall. And there’s never a good time for a stall.
The Risks
announcement shown in the picture of a Tesla screen would be more than sufficient to cover an update.
system rather than improving it. Other manufacturers, where they have the capability to update their infotainment centers, have experienced similar problems. Mistakes of this type could impact a far more critical system in any car at any time.
The driver pulled over describes the computer as “his only center console” when he clearly meant something else and stated that it handles his air conditioning.
Some weeks earlier, we had received this thank you (right) for one of our videos, covering a Mini in this case. We’ve transcribed it here, ‘as is’.
Only a few manufacturers give a useful message if starting the car fails as shown to the right. And while we had at one time hoped that the industry would move to make this clear in every vehicle, most still simply refer the driver to the manual.
If you’ve ever walked out to your car and found all the windows open, this is the subject. Keyless start vehicles made by BMW and Mini, Honda and Acura, Ford and Lincoln, Maserati, Mercedes, Toyota and Lexus and Volkswagen Group, include what is called a convenience feature, which opens all the windows for ventilation when the unlock button is pressed and held. The sunroof will be open as well if there is one and the car unlocked.
In this case, you might try using a device like a carabiner or snap hook. It can be hooked to a strap and still actually be closed into the bag. But it won’t work its way to the bottom. The devices come in many different sizes and colors so you can be a stylish as you’d like and they can be found online or at most hardware stores.
An Actual Death Trap
electronic everything, right down to the door latches. It is also the result of very, very poor design.
up option, it is not remotely obvious and effectively not intuitive.
been out of his car much sooner.
inside. I immediately pointed out that there IS a way out — just not where you would expect to look. The unlock button is placed in the middle of the dashboard, and the entire group was clearly unfamiliar with this quirk in a BMW. And it belongs exclusively to BMW.
Back to technology and design, Tesla’s vehicles all feature electronic latches. As to getting out, the rear doors in the Model S require pulling a cable located under each rear seat. The front doors are released mechanically from the inside.
The latest Lincoln Continental also has electronic door latches. A back up release is just below the armrest but still on the door, and only the driver’s door. However, Lincoln says that the doors will not remain latched if the power goes out.
For instance, the check engine light uses the image of an engine configuration that is rarely if ever seen anymore. A belt driven fan on the front and an air cleaner on the top.
The oil light uses an image of an oil can that hasn’t been seen in 50 years. We went looking for images of this style oil can and found one — literally old and rusted. Drivers interpret warning lights through the filters of their own experience, and this one is more easily associated with a Aladdin’s lamp. Thank the movies and tv.
And then there’s the tire pressure warning or TPMS light. Again, it is meant to be easily recognized and understood, but its a slice of a tire! Who’s ever seen a slice of tire? Using their own experience, drivers calling service departments I’ve worked in have called this an exclamation point in parenthesis or brackets, an exclamation point in a horseshoe, flames – destined to be a classic! Remember, the light is a yellow amber color.
An Actual Slice of a Tire!
Alfa Romeo Adds to Auto Symbol Overload
Too Many Symbols!
We recently took our first look at an Alfa Romeo. In the last two years they have new, more mainstream models, the Giulia sedan and Stelvio SUV, which boosted overall sales and begged for coverage.
First up we created our usual back-up open and start pages for push button start, since these new models are the first in the line up with the feature. We’ll find one for a video soon. We then took a look at their owner’s manuals in case there were any new tell tales to add. And that becomes the subject today.
We found no less than 12 new symbols or modifications of existing symbols in the cars and a new use for an existing symbol. That last one at least uses a pre-existing symbol as is.
Are These Necessary?
This continues to pointlessly swell the already absurd number of tell tales that drivers face on a day to day basis. And make no mistake, the industry from the manufacturer on down to retail employees expects drivers to be fully versed on these things. Here are some examples.
We are now approaching 300 distinct symbols or variations of symbols hosted at DashboardSymbols.com. We’ve argued much of this already but bears repeating: the entire system is all but useless. First, there are too many variations for drivers to be fully versed on period. Second, as already noted, today’s vehicles can point out a problem in plain, easily understood language. And fourth, since eyes belong on the road and not looking at symbols or text, the computing power exists for today’s cars to speak the problem and verbally even offer up additional information or solutions.
As far as we are concerned, if you can order a pizza from your car by voice, you should damn well be able to get real information about an ongoing problem. The car knows and the symbols are a futile attempt to communicate what it knows to its driver.
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Remember that only proper service and repair procedures will ensure the safe and reliable operation of your car. In addition, proper safety procedures and precautions, such as the use of safety goggles, the right tools and the equipment should be followed at all times to eliminate the possibility of personal injury or improper service which could damage the vehicle or compromise its safety.
These posts are for information sharing purposes only, and should not be used in lieu of an OEM service manual or factory authorized service procedure. We are not in the auto repair business nor do we publish automotive service manuals. Nothing we include on these pages and posts has been reviewed, approved or authorized by any vehicle manufacturer.
Technology is always changing and what is current and accurate today may be literally out-of-date and inaccurate tomorrow. And when it comes to the current state of flux in the auto industry, nothing is more true.
The author has 25 years of automotive experience and has assembled the most extensive collection of symbols and warning lights anywhere (over 1,000!) and can help you open and start any keyless start car with a dead key fob battery. BA, St. Joseph’s College, ME: MS, Rensselaer Polytechnic Institute, NY